---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View CI details on the Explore CI view

# View CI details on the Explore CI view {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow Otto answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace.

## Before you begin

Role required: cmdb_inst_admin

## About this task

In addition to using ServiceNow Otto on the Explore CI page, ServiceNow Otto provides detailed information on any CI form while you create, view, or update a CI record, as described in [View CI attribute descriptions on CI forms](https://www.servicenow.com/docs/8GpcCLa_9t0AYFAV6uCk3g "ServiceNow Otto answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace.").

## Procedure

1. While viewing a CI on the Explore CI view, select Ask Otto.  
   The ServiceNow Otto panel opens. Enter a question about any field or section on the view. For more information, see [Working in the ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

2. **Optional:** Provide feedback, copy the response text to the clipboard, or refresh the response.

   | Option | Procedure |
   | Provide feedback for the summary | If you think that the response was helpful, select thumbs-up ![](). If you think that it wasn't helpful, select thumbs-down ![](). This feedback improves the agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the agentic AI logs (sys_generative_ai_log_list.do). |
   | Copy the summary | Select the copy to clipboard icon ![]() to use the response information for another purpose, such as pasting into an email. |
   | Refresh the summary | If you think that data might have changed after you viewed the response, select the redo icon ![]() to refresh the response information. |
   |-|-|

   {#na-cmdb-skill-ci-form-help-explore__choicetable_md1_nyf_xyb}
**Related concepts**   

* [Manage CI details using CI Form in CMDB Workspace](https://www.servicenow.com/docs/XrTpX4U0RII4Rq4G0VYQlg "Use CI Form in CMDB Workspace or in another workspace, to view, edit, and manage a comprehensive set of details of a CI such as its attributes, related lists, and CMDB 360 records. When updating CIs, IRE rules are applied to avoid potential issues such as duplicate CIs. CI Form supports derivation of form configurations throughout the CMDB hierarchy.")  
**Related tasks**   

* [View CI attribute descriptions on CI forms](https://www.servicenow.com/docs/8GpcCLa_9t0AYFAV6uCk3g "ServiceNow Otto answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace.")  
**Related topics**   

*