---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set up SGC diagnosis

# Configure the Service Graph Connector diagnosis skill {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review and configure the settings of the Service Graph Connector diagnosis skill.

## Before you begin

Role required: admin

## About this task

By default, all skills exist in the global domain. When you use AI in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the
summarization skill, AI only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data resides
only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see [Domain separation in the AI Admin Hub console](https://www.servicenow.com/docs/access?context=domain-separation-in-the-now-assist-admin-console&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). (Note that global domain is not the same as global scope. For more information, see [Exploring Next Experience pickers](https://www.servicenow.com/docs/access?context=next-experience-pickers&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).)

## Procedure

1. **Optional:** Access the setting tabs for the Service Graph Connector diagnosis skill.
   1. Navigate to AllAI Admin Hub.
   2. On the AI Skills tab, expand Technology and then select CMDB.
   3. Select the Service Graph Connector diagnosis skill.
   4. On the skill detail page, select Edit configuration.
   {#now-assist-cmdb-config-sgc-diagnose__substeps_sgc_diag_nav}
2. In the Select display section, review where the skill appears and then select Save and continue.
3. In the Review and activate section, review your selections and then select Activate.
4. On the Successfully activated pop-up, select Return to Service Graph Connector.
5. In the Active skills section of the Service Graph Connector page, see the Status column to verify that the skill is active.  
   Figure 1. Active skills section
{#now-assist-cmdb-config-sgc-diagnose__steps_wkc_m2x_2dc}

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