---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# ServiceNow Otto for Configuration Management Database (CMDB)

# ServiceNow Otto for Configuration Management Database (CMDB) {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Configuration Management Database (CMDB)

ServiceNow Otto for CMDB is designed to enhance the quality and usability of Configuration Management Database (CMDB) data.
It offers capabilities such as fast searching, resolving issues with Service Graph Connector import sets, and streamlining various CMDB-related processes.
Otto leverages AI-powered skills and agentic workflows to provide concise summaries of configuration item (CI) data and to accelerate resolution tasks like deduplication.
Show full answer Show less  

## Key Features

* **Improved CMDB Data Quality:** Use Otto to identify and correct data quality issues, helping maintain an accurate and reliable CMDB.
* **Quick CMDB Searches:** Efficiently search and navigate through CMDB data to find relevant information rapidly.
* **Service Graph Connector Support:** Detect and resolve import set problems to ensure data integrity between connected systems.
* **AI Agentic Workflows:** Automate and accelerate CMDB-related tasks using artificial intelligence-driven workflows.
* **Configurable AI Models:** Choose from available large language models (LLMs) such as Now LLM Service, Azure OpenAI, Google Gemini, or Anthropic Claude on AWS, with control over which models are enabled via AI Control Tower and AI Admin Hub.

## Important Considerations

* Availability of AI models and features may vary based on region, data center location, and regulatory constraints (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected, Regulated Markets).
* Data used by the application is transferred securely to centralized ServiceNow environments or third-party cloud providers, with compliance to ServiceNow's internal policies and CORE Compliance Portal standards.
* ServiceNow collects usage data---including inputs, outputs, and edits---to improve AI technologies; customers can opt out of data collection if desired.
* AI outputs are predictive and may not always be fully accurate or appropriate; customers should apply human oversight and validate results before making critical decisions.
* Adherence to ServiceNow's AI Acceptable Use Policy is required when deploying Otto in your environment.

## Getting Support

ServiceNow customers can access community forums, known error articles, and direct Customer Service and Support channels for assistance with Otto for CMDB.  
Use ServiceNow Otto for Configuration Management Database (CMDB) to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, and several other processes.

## Get started {#now-assist-landing-cmdb__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about ServiceNow Otto for CMDB](https://www.servicenow.com/docs/JxMMKifKhfBlR7LIo~EpaQ "With the ServiceNow Otto for CMDB application, you can use Agentic AI to search the CMDB, summarize discovery, ownership and related information for a CI, and fix failed SGC import sets. You can also follow step-by-step guidance to help you remediate duplicate CIs, improve CMDB data accuracy, completeness, and health .") | [ConfigureActivate ServiceNow Otto for CMDB](https://www.servicenow.com/docs/_Uy6q7TzznNPZFJ9MRzajg "Configure ServiceNow Otto for CMDB.") |
| [Using skills in ServiceNow Otto for CMDB](https://www.servicenow.com/docs/dGIOaAKAQp0SAzCT~Len9w "Use ServiceNow Otto for CMDB skills to view a concise summary of key CI data, to help you to resolve deduplication tasks, and several other processes.")[Use ServiceNow Otto for CMDB skills to view a concise summary of key CI data, to help you to resolve deduplication tasks, and several other processes.](https://www.servicenow.com/docs/JB82anSM0GK_T~llshTeqw "Reference topics provide detailed descriptions of tables, properties, forms, and roles that are used in the CSDM framework.") | [Using agentic workflows in ServiceNow Otto for CMDBApply AI agentic workflows to accelerate results.](https://www.servicenow.com/docs/XuQG0P0N9cxddWpF4jiVfg "Users with the sn_cmdb_user role can access several ServiceNow Otto for CMDB agentic workflows.") |
| [Reference Reference topics provide additional information about the property settings that you use to configure and administer ServiceNow Otto for CMDB.](https://www.servicenow.com/docs/JB82anSM0GK_T~llshTeqw "Reference topics provide detailed descriptions of tables, properties, forms, and roles that are used in the CSDM framework.") |   |
[ ]

{#now-assist-landing-cmdb__table_mzj_vxd_rcc}  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-landing-cmdb__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-landing-cmdb__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-landing-cmdb__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-landing-cmdb__ul_j3b_4vd_wcc}

## Troubleshoot and get help {#now-assist-landing-cmdb__cf-app-landing-get-help}

* [Ask questions and explore other resources for in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
{#now-assist-landing-cmdb__ul_rzj_vxd_rcc}

## AI limitations {#now-assist-landing-cmdb__section_w4v_wxm_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-landing-cmdb__p_kv2_nfg_h1c}

## Data processing {#now-assist-landing-cmdb__section_x4v_wxm_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-landing-cmdb__p_lv2_nfg_h1c}

## Data collection {#now-assist-landing-cmdb__section_y4v_wxm_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Available LLMs {#now-assist-landing-cmdb__section_v4n_3mj_2gc}

You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## AI limitations {#now-assist-landing-cmdb__section_ivq_bzd_rcc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-landing-cmdb__d27470e157}

## Data processing {#now-assist-landing-cmdb__section_jvq_bzd_rcc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-landing-cmdb__d27470e184}

## Data collection {#now-assist-landing-cmdb__section_lyc_tvr_wcc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-landing-cmdb__p_ov2_nfg_h1c}

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-landing-cmdb__p_pv2_nfg_h1c}