---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Edit article with context menu

# Edit an article using the ServiceNow Otto context menu {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Elaborate or shorten content within a Knowledge article using the ServiceNow Otto context menu to access generative AI capabilities in Knowledge Management.

## Before you begin

The ServiceNow Otto knowledge content recommendation skill required to enable the context menu feature is activated by the admin. To configure the skill, see [Configure skill for the ServiceNow Otto context menu](https://www.servicenow.com/docs/hTcaLaYcESto_2EXtnejpg "Configure the knowledge content recommendation skill so that agents can use the ServiceNow Otto context menu to expand or shorten a knowledge article in TinyMCE. With the content editor in the Knowledge Center, agents can create and edit knowledge articles using custom instructions."). The elaborate and shorten function is available for all article templates.

Role required: author or agent

## Procedure

1. Open a Knowledge article or create one.
2. Select the content that you want to elaborate or shorten from any of the fields in the form.
3. Select the ServiceNow Otto icon and select either Elaborate or Shorten from the context menu.
4. Select Insert to add the generated content to the article.
{#Now-Assist-generate-article-using-context-menu__steps_rth_v5s_2dc}

## Supported tags {#ariaid-title2}

The ServiceNow Otto knowledge content recommendation skill supports a limited set of HTML tags and styles.

The HTML tags supported and not supported by the ServiceNow Otto knowledge content recommendation skill are listed in the following tables. Using the skill on text containing unsupported tags triggers an error message and requires the author to update the text manually.  
{#supported-tags__table_isf_qpw_2dc__entry__2}

| Tags | Description |
|-|-|
| p | Paragraph |
| br | Line breaks |
| ol, li, ul | Ordered and unordered list |
| h1, h2, h3, h4, h5, h6 | Headers (H1 to H6) |
| strong, em, s | Bold |
| a | Anchor (link to URL) |
[Table 1. Supported HTML tags]

{#supported-tags__table_isf_qpw_2dc}  
{#supported-tags__table_bq4_zpw_2dc__entry__2}

| Tags | Description |
|-|-|
| img, video, audio, picture, source, iframe, embed, object | Media tags |
| table, details, summary, knowledge blocks | Other tags |
[Table 2. Unsupported HTML tags]

{#supported-tags__table_bq4_zpw_2dc}  
Note:  
* Unsupported HTML tags in the selected content trigger the following error message:

  ```
  Unsupported content such as a table, knowledge block, or media file is included in your selection. Reselect and try again.
  ```

* Styles such as bold, italics, tables, and links may not be retained and may result in unpredictable results.

{#supported-tags__ul_tlz_dgc_fdc}