---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enable multilingual service in ServiceNow Otto

# Enable multilingual service in ServiceNow Otto {#ariaid-title1}

Release version: Australia  
Updated July 20, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable multilingual service in the ServiceNow Otto AI Admin console for Knowledge Management to support different languages across third-party AI model providers. Select languages for each provider and enable native and dynamic translation support.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllAI AdminSettingsMultilingual service.
2. In Native Translation, select the toggle to respond in user-preferred languages using the AI model provider's built-in multilingual capabilities.
3. In Dynamic Translation, select the toggle button to get additional support for languages that aren't supported by the AI model providers.
4. Select Edit to manage addition or removal of a language support for an AI model provider.

## Result

Multilingual service is enabled in Knowledge Management.

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