---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure custom AI-based scans for Article Optimization

# Configure custom AI-based Article Optimization scans {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Out-of-Box (OOB) Knowledge Center settings provide default configurations for article optimization scans. However, you can customize scans for article optimization.

## Before you begin

Role required: admin

## About this task

Configure Article Optimization scans for articles in the Knowledge Center. Two types of scans are available: script-based and AI-based. With a ServiceNow Otto subscription, you can configure and run both scan types. Without one, only script-based scans are available.

## Procedure

1. Navigate to AllKnowledgeKnowledge CenterListsArticle OptimizationScans.  
2. Select New.
   1. To copy and modify an existing scan, go to the kb_assist_scan_definition table.
   2. Open a record and select Insert and stay to copy the scan.
   3. Rename the copied scan.

   {#configure-custom-ai-based-AO-scans__substeps_kqf_cz1_nhc}  
3. Fill out the record form as follows:
   1. Set the Run type field to:  
      * On change: If you want the scan to run each time an article is saved.  
        Note:  
        the scan must still be associated with a job in order to run but the job schedule will not control when this scan runs.
      * Always:If you want the scan to run based on the schedule set up in the associated job.
      {#configure-custom-ai-based-AO-scans__ul_ojm_xs1_nhc}
   2. Set the Execution type to Now Assist skill.
   3. Select the Look-up icon and open the List filter.
   4. Set the condition to Name and enter part of your prompt name.
   5. Select Run to view filtered results.  
      Note:  
      The list can show multiple results if the same prompt name is used in multiple skills or if there are multiple versions of a prompt due to modifications. In this case, select one of the prompts and use Preview to make sure that it's the prompt you want to select (the Active flag is a good indicator).
   {#configure-custom-ai-based-AO-scans__substeps_rhz_lfm_3hc}
4. Add scripts to the Process Inputs and Process Outputs fields.  
   Note:  
   * Using a copy of an existing scan can come in handy as this specific format has to be used for sending data to the Now LLM Service and processing the results.
   * The last part of the Process Outputs script is used to define the finding record and what appears on the Article Optimization cards in the editor UI.
   {#configure-custom-ai-based-AO-scans__ul_irr_qxq_jhc}
5. Select Save.
{#configure-custom-ai-based-AO-scans__steps_ktg_fzq_jhc}

## Result

The Article Optimization scan is custom configured.

## What to do next

To run the scan, you must add the configured scan to a job. For more information see, [Configure Article Optimization jobs](https://www.servicenow.com/docs/MzvSTYVlYEFVZFFJ6UBLIg "Article Optimization jobs define a schedule for running scans and their conditional settings. Each job has one or more scans associated with it.").
**Related tasks**   

* [Configuring custom script based Article Optimization scans](https://www.servicenow.com/docs/h7Ho~xh_3IhRACRIplyU_A "The Out-of-Box (OOB) Knowledge Center settings provide default configurations for article optimization scans. However, users can configure new scans for article optimization.")
* [Configure Article Optimization skill and prompts](https://www.servicenow.com/docs/ls1_VyX2zgyLJHoWLGTThQ "Create custom prompts for the default Article Optimization (AO) skill in the Knowledge Center application and prompts using standalone custom skills.")
* [Activate the Article Optimization skill](https://www.servicenow.com/docs/kC80OnPdir4RifC0T7~D5Q "Activate the Knowledge Center Article Optimization skill to enable article optimization features for generating knowledge articles in the Knowledge Center.")

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