---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure AI skills for merging articles

# Configure AI skills for merging articles {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
To merge the duplicate knowledge articles, activate AI skills for merging the duplicate articles. Once configured, these skills enable the system to merge duplicate articles effectively, ensuring consistent and streamlined
content management.

## Before you begin

A data set of at least 2000 articles is necessary for the AI duplicate feature to work reliably.

Role required: admin

## Procedure

1. Navigate to AllAI AdminAI SkillsPlatformknowledge.
2. Select the Merge duplicate articles to activate or deactivate the skill.

## Result

Verify that the skills display an Active or Deactivated status based on your selection. Once activated, you can merge duplicate articles.
**Related tasks**   

* [Merge duplicate articles](https://www.servicenow.com/docs/YVBW51rgkIM9zvEHq76ErQ "Merge multiple duplicate knowledge articles into a single, consolidated article using ServiceNow Otto in Knowledge Management. This task helps knowledge managers reduce redundancy, preserve source article traceability, and verify readers access the most accurate and recent information.")

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