---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enroll for the Password Reset program using Soft PIN

# Enroll for the Password Reset program using Soft PIN {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Verify your identity while resetting your password by using a Soft PIN. To use it, you must enroll for the verification using a Soft PIN.

## Before you begin

Role required: none

## Procedure

1. Navigate to AllPassword ResetEnroll.
2. Select the Soft PIN Verification tab.  
   Note:  
   If your organization requires you to enroll for the Soft PIN verification, then the tab is marked with an asterisk (\*).
3. In the Enter the Soft PIN field, enter a six-digit number of your choice.  
   Make sure that you follow these rules while enrolling for the Soft PIN verification.
   * The length of the Soft PIN must be six digits.
   * The soft PIN repetition threshold is two.
   * The soft PIN sequence threshold is two.
   * You can't use your previous five Soft PINs.
   {#enroll-pwr-program-soft-pin__ul_kdk_jpp_b1c}  
   Note:  
   Based on the configuration set by your admin, these rules might change.
4. Select Submit.  
   You're enrolled for the Soft PIN verification.

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