---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure a proxy server using client credentials method

# Configure a proxy server using client credentials method {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you cannot configure an exception policy, you must configure all Windows clients that use the Password Reset Windows Application to pass
valid credentials to the proxy server.

## Before you begin

Role required: Windows system administrator

## About this task

If you choose not to use the method described in this topic, there are other methods to configure a proxy server:

* Configure registry keys. See [Configure registry keys on your proxy server](https://www.servicenow.com/docs/vPAnmKal_~8wjAxc5vlA1Q "You can configure registry keys to enable the Password Reset Windows Application to use a proxy server.").
* Configure an exception policy on your proxy server to allow unauthenticated access to the service-now.com domain. See [Configure an exception policy on your proxy server](https://www.servicenow.com/docs/M90Xl4YcGScL2qHlC1l4qg "You can configure an exception policy on your proxy server to allow unauthenticated access to the service-now.com domain.").
{#win-proxy-cfg-clients-password-reset__ul_l3g_12p_2y}

## Procedure

1. On a machine in the network, back up the following registry key: `HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet
   Settings`
2. Download and install the Sysinternals Suite from https://technet.microsoft.com/en-us/sysinternals/bb842062.aspx
3. At the command prompt, navigate to the extracted `sysinternals` folder.
4. Run the following command to launch Internet Explorer:  
   `psexec -s -i "C:\Program Files\Internet
   Explorer\iexplore.exe"`
5. On the Internet Explorer Tools menu, select Internet options.
6. On the Connections tab, click LAN settings.
7. In the Proxy server section, select Use a proxy server for your LAN and then fill in the Address field using the following format: `http://<userID>:<password>@<proxy_server>:<port>`
8. Click OK to close the LAN Settings page and then click OK to close Internet options.
9. Export the following registry key to all clients that use the Password Reset Windows Application:`HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet
   Settings`
{#win-proxy-cfg-clients-password-reset__steps_a2x_r5m_y2b}