---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure registry keys on your proxy server

# Configure registry keys on your proxy server {#ariaid-title1}

* Release version: Australia
* 
* Updated August 14, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can configure registry keys to enable the Password Reset Windows Application to use a proxy
server.

## Before you begin

Role required: Windows system administrator

## About this task

If you choose not to use the method described in this topic, there are other methods to configure a proxy server:

* Configure an exception policy on your proxy server to allow unauthenticated access to the service-now.com domain. See [Configure an exception policy on your proxy server](https://www.servicenow.com/docs/FKJJ3qTp8iD477Vv7375cg "You can configure an exception policy on your proxy server to allow unauthenticated access to the service-now.com domain.").
* Configure all Windows clients that use the Password Reset Windows Application to pass valid credentials to the proxy server. See [Configure a proxy server using client credentials method](https://www.servicenow.com/docs/TCRPVlUVa7MO_FkBO1_ggg "If you cannot configure an exception policy, you must configure all Windows clients that use the Password Reset Windows Application to pass valid credentials to the proxy server.").
{#win-proxy-registry-password-reset__ul_l3g_12p_2y}

## Procedure

1. Open the Registry Editor on your Windows computer.
2. Go to ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionAuthenticationCredential Providers0780AF60-65C2-4718-942D-E0C56E89EF9B.
3. Set the following registry keys:  
   Note:  
   You can modify any of the listed string values.

       "ProxyServer"="<YourProxyName>:<PortNumber>"
       "ProxyEnable"="true"
       "ProxyUser"="<YourProxyUserName>"
       "ProxyPassword"="<YourProxyPassword>"
       "ProxyDomainName"="<YourProxyDomainName>"
       "ByPassProxyOnLocal"="false"

   * ProxyServer: Set the proxy server name or IP address with port
   * ProxyUser: User name associated with the credentials, in case proxy is enabled with basic authentication
   * ProxyPassword: Password for the user name associated with the credentials
   * ProxyDomainName: Domain name that verifies the credentials
   * ByPassProxyOnLocal: Set to true if you want to bypass a proxy server for local calls.
   {#win-proxy-registry-password-reset__ul_ohr_4cq_znb}

*[\>]: and then