---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform
Release :
- brazil
ft:locale :
- en-US
ft:publication_title :
- Brazil ServiceNow AI Platform Capabilities
ft:clusterId :
- platcap
bundleId :
- platcap
workflow :
- Platform
---
# Redact sensitive data from documents using AI
# Redact sensitive data from documents using AI {#ariaid-title1}
Release version: Brazil
Updated September 10, 2026
 2 minutes to read
Use AI to identify and redact sensitive information in documents. It suggests redaction codes based on compliance requirements, to help protect confidential data before documents are shared.
## Before you begin
The Smart document skill must be configured and activated on the target table. For more information see, [Configure the smart documents skill](https://www.servicenow.com/docs/UBzLPsq2cv9qksefQuZbvg "The smart documents skill is activated by default on all the tables. Configure it to customize access control, specify which tables use it, or adjust display preferences to get document insights through conversational interactions.").
Add or remove data patterns to customize what the Smart Docs Agent suggests during redaction. For more information see, [Add or remove data patterns for sensitive content detection](https://www.servicenow.com/docs/aqI2c2~GNq63Hi5IlRtNCQ "Add or remove data patterns to customize what the Smart Docs Agent suggests during redaction.").
Redaction codes can be customized by your organizations' admin to match compliance requirements. See [Add or modify redaction codes for sensitive data redaction](https://www.servicenow.com/docs/_4g3OL6~EubgVClUXY5Phg "Add new redaction codes for sensitive data redaction based on your organization's compliance framework, or modify existing codes to match your document handling policies").
Role required: write access on the parent record
## Procedure
1. Navigate to your workspace.
2. In the list section, go to the table that has the smart documents skill activated and open the record.
For example, an Incident record.
3. Open the attached document to view it in the document viewer.
Note:
The maximum supported document size is 20 pages or 500,000 characters by default, redaction will stop if either limit is exceeded. Supported file type is only pdf.
4. Select Ask Otto.
The menu displays options for summarizing, generating FAQs, answering questions, and redaction.
5. Select a redaction method.
* To redact all sensitive content, select Redact Document Content. The system scans the document and identifies potentially sensitive information such as email addresses, phone numbers, passwords, dates, and names.
* To redact specific categories, enter a category or keyword in the search field (for example, redact all the emails).
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A list of detected sensitive content appears.
6. Select the items that you want to redact from the list.
7. Select Submit.
The system prompts you to apply redaction codes.
8. Select Yes to apply redaction codes.
The system displays AI-suggested redaction codes for each item based on the detected content type.
9. Select the items that you want to redact based on the assigned redaction codes.
10. Select Submit.
11. **Optional:** To change a redaction code, select the highlighted area in the document and add or remove the redaction code.
You can assign multiple codes to a single item. The AI suggestion is based on content analysis but might not be accurate. Verify that the assigned code matches your compliance requirements.
12. Select one of the following options:
* Yes to preview the redacted document.
* No to skip preview.
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13. Select Yes to save the redacted document.
The redacted document is saved with all selected sensitive data masked and assigned redaction codes.
14. To view the Redaction Audit Logs, navigate to All and enter ds_redaction_audit_log.LIST in the filter bar.
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