---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Search knowledge article

# Search knowledge article {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the search function to find articles you want to work on and then filter and sort your results as needed.

## Before you begin

Role required: admin

## About this task

Searching for knowledge articles is essential because users often struggle to find accurate information quickly. Without a reliable search, they waste time and risk using outdated content. A strong search experience helps in
faster resolution and improves productivity.  
Note:  
When AI Search feature is active, search uses AI for results. If not enabled then contextual search is used.

## Procedure

1. Navigate to AllKnowledgeKnowledge center.  
   You can also access Knowledge Center through WorkspacesKnowledge center
2. In the Search bar, enter the name of the topic you want to find articles about.
3. You can see the detailed results by selecting View all Knowledge.  
   The detailed results are displayed in a card format.
4. You can also see the detailed results in the list view by selecting Go to list view
{#search-knowledge-article__steps_n5m_hph_fhc}

## Result

The detailed results are displayed in a list format.

*[\>]: and then