---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Access Service Catalog categories in Service Portal

# Access Service Catalog categories in Service Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access Service Catalog
categories to access the catalog items within.

## Before you begin

Role required: requester

## Procedure

1. Navigate to AllService PortalService Portal Home.  
   The Service Portal homepage is displayed.
2. Click any of the following:  
   * The Request Something link from the Service Portal landing page.
   * The Catalog option from the main menu header of Service Portal and then the Browse by Categories option.
   {#access-categories-portal__ul_y12_144_fbb}  
   The popular items from all categories are displayed.
3. In the Catalogs section, select the required catalog from the list.  
   For information on how you can configure a catalog, see [Configure a catalog in Service Portal](https://www.servicenow.com/docs/access?context=associate-portal-catalog&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).  
   Note:  
   * The Catalogs section is available only when you have multiple catalogs and have access to items of multiple catalogs.
   * The list contains all catalogs configured for Service Portal.
   {#access-categories-portal__ul_q3r_13d_3gb}  
   The following information is displayed:
   * Categories of the selected catalog in the Categories section.
   * Popular items of the selected catalog.
   {#access-categories-portal__ul_l11_hk4_xfb}
4. In the Categories section, click the required category.  
   The category details and the items within are displayed.  
   Note:  
   * You can click the category count or anywhere in the row to view the category details.
   * For a category with a long name, additional text is displayed as ellipses. Point to the category name to view the additional text.
   {#access-categories-portal__ul_gjq_fcj_pbb}
5. To change the display of category items, click the card view icon (![Card view icon.]()) or the grid view icon (![Grid view icon.]()).  
   Note:  
   When you access a catalog item from the Catalog landing page or type ahead search results, the breadcrumb of the item displays the path based on the primary category configured on that item. When you access the item from a specific category, the breadcrumb of the item displays the path based on that category.
**Related tasks**   

* [Add an item to the wish list in Service Portal](https://www.servicenow.com/docs/tz0YQis3NgFsT8fQJiloZQ "Add catalog items or record producers to the wish list to review them when required.")
* [Add a catalog item to the shopping cart](https://www.servicenow.com/docs/WVaT6cW01g2eF_1npChsxw "Add a catalog item or order guide to the shopping cart to store at one place and checkout.")
* [Request a catalog item from Service Portal](https://www.servicenow.com/docs/C0OPTLSszih3lL_3gD6Jtg "Use the SC Catalog Item widget in Service Portal to request a catalog item.")
* [Request an order guide from Service Portal](https://www.servicenow.com/docs/cdBhx2S96c~k7VEjO_s7hA "Use the SC Order Guide widget on Service Portal to request an order guide with several catalog items for a specific purpose.")  
**Related topics**   

* [SC Categories widget](https://www.servicenow.com/docs/access?context=sc-categories-widget&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)

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