---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Service Catalog request screens

# Service Catalog request screens {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To place a request from a service catalog, navigate to the catalog home page and select
the item to order.

When an item is ordered, the base system generates a request to track the order and displays a
summary that includes the order status in the Stage column:  
Figure 1. Service Catalog Request Status

Each individual catalog item in a request creates a discrete request item. For example, a
request for 2 PCs, 1 chair, and 1 desk would produce four request items on a single request.

## Shopping cart screens {#c_RequestingAServiceCatalogItem__section_nv2_jnd_xbb}

The shopping cart screen displays previews of the cart immediately before an order is
placed.

You can configure the layout for either the one-step or two-step catalog checkout process.

## Order status screens {#c_RequestingAServiceCatalogItem__section_hsk_nnd_xbb}

The order status screen is the final summary screen a user sees in the service catalog after
placing an order successfully.

## Request generation for a Service Catalog item {#ariaid-title2}

When a customer orders something from the catalog, a request is generated to track the
order.

The user specified in the Opened By field of a Requested Item
(sc_req_item) record has read access to it.

Each individual catalog item that is part of a request creates a discrete request item with the
request.

For example, a request for 2 PCs, 1 Chair, and 1 Desk would produce:  
Request REQ0000001 -- 4 Things

* Requested item RITM0000001 -- 2 X PC
* Requested item RITM0000002 -- 1 X Chair
* Requested item RITM0000003 -- 1 X Desk
{#c_IntroductionToRequests__ul_txq_v3w_vt}

After a service catalog request is submitted, a fulfiller may determine that the item is not in
stock. The full filler can select the Backordered check box, and enter
comments about when the item may be back in stock. The backorder status can be used in reports
and dashboards.

If a service catalog request is canceled, all associated purchase orders and transfer orders
that have not been received are canceled.
**Related concepts**   

* [Service Catalog home page](https://www.servicenow.com/docs/ii8mNrRnZ5cz406c6TeBug#c_ViewNavSvrCat "The home page for a service catalog lists the goods and services available to order from that catalog.")