--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Service Catalog in Service Portal # Service Catalog in Service Portal {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Catalog in Service Portal Service Portal provides an enhanced interface for configuring and delivering Service Catalog items, enabling customers to request services and products through a customizable portal experience. It uses Service Catalog widgets to help build and display catalog content effectively. Existing Service Portal customers are advised to migrate to Employee Center for an improved experience. Show full answer Show less The Catalog landing page serves as the central hub within Service Portal, offering access to catalog items, requests, approvals, popular items, recent items, and saved bundles. This page is available by default for new (zBoot) users, while upgrade users must activate the **Service Portal - Service Catalog v2** plugin. ## Key Features * **Catalog Landing Page:** Accessible from the main menu, it includes a search bar that queries all configured catalogs and categories, with filters showing the item's primary category and catalog. * **Browse by Categories:** Allows navigation through catalog categories to find items. * **Requests and Approvals Widget:** Displays the user's associated requests and approvals, filtered via the platform's My Request Filter module. * **My Saved Bundles Widget:** Shows user-saved bundles, enabling easy removal or modification of items in the cart. * **My Recent Items Widget:** Lists recently viewed or requested catalog items, record producers, or order guides, with configurable display options. * **Popular Items Widget:** Highlights the most frequently ordered catalog items organization-wide, based on the Top Requests dynamic category. * **Order Status Page:** Features a dynamic stage renderer that shows the current request stage in a collapsible format with dynamic titles. ## Using Catalog Items and Categories * Users can access catalog categories to navigate and select catalog items. * Catalog items and record producers can be added to a wish list for later review. * Items and order guides can be added to a shopping cart for consolidated checkout. * The SC Catalog Item widget is used to request individual catalog items directly from Service Portal. * The SC Order Guide widget allows requesting a grouped set of catalog items (order guides) tailored for specific purposes. ## Practical Implications for ServiceNow Customers By leveraging the Service Portal with Service Catalog widgets, customers can create a streamlined and user-friendly catalog experience that supports efficient service requests, approvals, and order management. Activating the required plugin ensures access to the latest functionality. The widgets provide flexibility to personalize the catalog interface and improve end-user engagement with popular, recent, and saved items. Transitioning to Employee Center is recommended for enhanced capabilities. Use Service Portal to configure an improved version of Catalog. You can customize Service Portal where your customers can request catalog items such as service and product offerings. You can use the Service Catalog widgets to build a catalog for your portal. Note: If you're an existing customer using Service Portal we recommend that you migrate to the Employee Center for a better experience. For more information on Employee Center, see [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US) The Catalog landing page provides an interface from where you can access the catalog items, requests, approvals, popular items, recent items, and saved bundles. This page is available by default for zBoot users. Note: Upgrade users need to activate the Service Portal - Service Catalog v2 plugin (com.glideapp.servicecatalog.portal). You can access the Catalog landing page in Service Portal using the Catalog option from the main menu header of Service Portal. The landing page has: * A search bar to search within all configured catalogs in Service Portal. When you search for a specific item, the search results page displays results based on the configured catalogs and categories.Only the items associated with a catalog and category are searchable. The primary category of the item is displayed under the Category filter. The catalog where the primary category is defined for the item is displayed under the Catalog filter. * The Browse by Categories option to navigate to the list of categories in Service Catalog and the items within. Click this option to navigate to the categories landing page. * The Requests and Approvals widget to display the list of requests and approvals associated with the user. The list is based on the configurations available in the My Request Filter module in Platform. For information about the My Request Filter module, see [Define filters for My Requests](https://www.servicenow.com/docs/U2XLJKAEjjazrb~odxhA9g "Define request filters to filter incidents, requests, or tasks under the Self-Service > My Requests module in ServiceNow AI Platform, the My Requests widget in Service Portal, and the My Requests applet in the Now Mobile app."). * The My Saved Bundles widget to display the saved bundles associated with the user. You can remove a bundle, or open a bundle to add or replace the cart with the items in the bundle. * The My Recent Items widget to display catalog items, record producers, or order guides that are most recently viewed or requested by the user. An instance option on the widget allows you to display either the viewed or requested items. This widget is not displayed when it has no data. * The Popular Items widget to display the most popular catalog items ordered across the organization by other users. These items are displayed based on the Top Requests dynamic category. This widget is not displayed when there is no data. {#catalog-on-portal__ul_lkq_hp4_fbb} Note: * In the order status page of a request, stage renderer displays the current stage in a collapsed view. You can expand this view for all stages. * These pages have dynamic titles to display the name of the selected entity. * Catalog Item \[sc_cat_item\] * Catalog Categories \[sc_category\] * Order Guide \[sc_cat_item_guide\] {#catalog-on-portal__ul_e1v_nvb_tlb} {#catalog-on-portal__ul_ird_fxn_3mb} * **[Access Service Catalog categories in Service Portal](https://www.servicenow.com/docs/fMFYPAtRVHFvG_wS8j0Pcg)** Access Service Catalog categories to access the catalog items within. * **[Add an item to the wish list in Service Portal](https://www.servicenow.com/docs/tz0YQis3NgFsT8fQJiloZQ)** Add catalog items or record producers to the wish list to review them when required. * **[Add a catalog item to the shopping cart](https://www.servicenow.com/docs/WVaT6cW01g2eF_1npChsxw)** Add a catalog item or order guide to the shopping cart to store at one place and checkout. * **[Request a catalog item from Service Portal](https://www.servicenow.com/docs/C0OPTLSszih3lL_3gD6Jtg)** Use the SC Catalog Item widget in Service Portal to request a catalog item. * **[Request an order guide from Service Portal](https://www.servicenow.com/docs/cdBhx2S96c~k7VEjO_s7hA)** Use the SC Order Guide widget on Service Portal to request an order guide with several catalog items for a specific purpose. **Related topics** * [Service Catalog widgets](https://www.servicenow.com/docs/access?context=sc-widgets&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US) * [Content Management and Service Portal](https://www.servicenow.com/docs/access?context=c_CMSAndSP&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)