---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configuring Service Catalog

# Configuring Service Catalog {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog.

## Configuration overview {#configuring-service-catalog__section_ztn_yfv_wxb}

Set up one or more service catalogs and provides self-service opportunities. You can organize your catalog offerings by using the ability to publish multiple catalogs targeted to specific audiences.
* **[Service catalog categories](https://www.servicenow.com/docs/bBSIX9Toltu0soIz3CUZMA)**   
  Categories organize service catalog items into logical groups. Administrators and catalog administrators can create and configure categories, defining their characteristics and adding content such as catalog items to them.
* **[Service catalog setup](https://www.servicenow.com/docs/1BidWT1r8IbD6tsdQd1BSw)**   
  Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog.
* **[Service Catalog scoping](https://www.servicenow.com/docs/bHp1TzikUo0KYUjJ53WbWA)**   
  Scoping support is available to define the limits of entities in Service Catalog.
* **[Define filters for My Requests](https://www.servicenow.com/docs/42yMMkQV0kBJy9KyuLV9HA)**   
  Define request filters to filter incidents, requests, or tasks under the Self-ServiceMy Requests module in ServiceNow AI Platform, the My Requests widget in Service Portal, and the My Requests applet in the Now® Mobile app.
* **[Delegated request experience](https://www.servicenow.com/docs/yxwlvsleYvcKO3LfIWVsyA)**   
  You can request a catalog item on behalf of another user or multiple users using the Requested For variable.
* **[Service Catalog request fulfillment](https://www.servicenow.com/docs/tNNkGNySfFlhOr6cXW77aw)**   
  When a user orders a catalog item, a request is created that follows a fulfillment process. A fulfillment process defines the steps to request approval, assign fulfillment tasks, and fulfill requests. Workflow Studio flows, workflows, or execution plans are used to define fulfillment processes.
* **[Service Catalog security](https://www.servicenow.com/docs/BjsGcUcgWCcR7dYBRuGK1w)**   
  Service Catalog enables you to set the security for catalog with user criteria.
* **[Service Catalog and CSDM](https://www.servicenow.com/docs/ZMMUy855ZX29veJFdE0y~g)**   
  The Service Catalog lets you create other catalogs (such as the Request Catalog and the Product Catalog) that provide self-service opportunities in the channel you want to use, such as the self-service portal, the mobile app, or the Virtual Agent.

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