---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Debugging Service Catalog

# Debugging Service Catalog {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.
* **[Debug actions on catalog item variables](https://www.servicenow.com/docs/_Y0qCbMms2OHeDy34QwK6A)**   
  Analyze the client-side actions affecting the state and values of all variables. You can also get insights into the performance of each script working on the variables.
* **[Debug user criteria of a catalog item](https://www.servicenow.com/docs/tz4sLEAvuBd7s0YGUh48Pw)**   
  Debug whether a user can access a catalog item based on the matched user criteria and fix any issues.
* **[Debug UI customizations for a Service Catalog page](https://www.servicenow.com/docs/VDtIimh9vjkpLH8bWXknsw)**   
  Perform the health check of a Service Catalog page. The UI Page Customization Diagnostics window displays the UI macros applicable for the Service Catalog page and their corresponding states. For issues on a Service Catalog page due to customized UI macros, you can identify the source of broken functionality.
* **[Debug performance diagnostics of a catalog item](https://www.servicenow.com/docs/d9zwrZsK9uV0AtPkXWYgfQ)**   
  Analyze the impact of the variable setup in a catalog item on its runtime performance, and identify any issues. You can review the processing time of the catalog item and its variables based on the triggered SQL queries.
* **[Debug a Service Catalog variable](https://www.servicenow.com/docs/fGRTkr0EeR60XIFVsZgMDg)**   
  Monitor changes in the state and the value of a Service Catalog variable due to catalog client scripts, catalog UI policies, and catalog data lookups. You can diagnose and resolve issues related to such changes, and track client-side scripting errors on this tab.
* **[Item diagnostic report](https://www.servicenow.com/docs/Ic2enxJ7fIGNlSCFfSfSyw)**   
  For a catalog item data and configuration, you can identify possible violations from the ServiceNow recommended practices.
* **[Service catalog UI policy](https://www.servicenow.com/docs/2u_5~j~0_sFU4HXvcR~djw)**   
  UI policies can be used to define custom process flows for tasks.