---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Define a question choice for a variable

# Define a question choice for a variable {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define a question choice for a variable with service catalog.

## Before you begin

Role required: admin

## About this task

Some variable types present the user with a list of choices. For example, a multiple
choice variable that asks how much memory you want in a computer requires you to
define the available choices, such as 1 GB and 2 GB.

## Procedure

1. Open the variable definition.
2. In the Question Choices related list, click New.
3. Enter the question choice details in Question Choice form and click Submit to save the record.
   * Price and Recurring price: variables can affect the item [price](https://www.servicenow.com/docs/ehNVZ8WotbDA3hJtf91oIg#c_ServiceCatalogVariablePricing "You can define a price for every service catalog item. The price or recurring price of a catalog item can be modified with variables, increasing the base price for that item.") and recurring price (if used).
   * Order: the number defining the order in which the price appears when displayed.
   * Question: the actual question being asked for that variable.
   * Text: the choice presented to the user.
   * Value: the value stored in the database.
   * Inactive: Option to make a question choice inactive.
   {#define-question-choice-var__choices_lvg_p54_mq}
4. Repeat the steps for each available choice to define the full set of choices for that variable.  
   Note:  
   When you modify variable choices that are attached to a catalog item, the existing requested items (RITMs) are also affected. For example, if you add a variable choice for the catalog item, the value of that choice is also considered in the existing RITMs. If you delete a variable choice that is selected for a RITM, the value of that choice still persists in the RITM.
**Related tasks**   

* [Define help information for a service catalog variable](https://www.servicenow.com/docs/IZih9~y2eQ~s5cX2pRrrmQ "Enter help information for a variable to help users determine what info they must provide for a service catalog variable.")  
**Related reference**   

* [Service Catalog variable attributes](https://www.servicenow.com/docs/0uikZdqONt0Trs2GcoPj2A "There are a few Service Catalog variables support specific attributes to define the behavior and restrictions for variables.")