---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Generative AI summarization on the standard ticket page

# Generative AI summarization on the standard ticket page {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
On the standard ticket page, requesters can quickly access a generative AI summary of the ticket and its recent activity at the top. To display this summary, make sure the Summary fields is set up on the
Ticket configuration page and that the ServiceNow Otto in Standard Ticket Page skill is enabled.

The ticket page provides an on-demand summary. When the requester selects Summarize, a summary appears at the top, making key information quickly accessible and improving efficiency.

The Summarize button appears when at least one field is configured. If no field values are configured, the button does not appear, regardless of whether the ServiceNow Otto in Standard Ticket Page skill is active.

Each summary uses a set structure for consistency, making information easy to understand and improving communication in the ticketing process.
**Related topics**   

* [ServiceNow Otto in Standard Ticket Page](https://www.servicenow.com/docs/access?context=now-assist-in-standard-ticket-page&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)
* [Configure the standard ticket page](https://www.servicenow.com/docs/access?context=configure-st-page&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)