Now Assist in Catalog Builder

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Catalog Builder

    Now Assist in Catalog Builder is a ServiceNow® AI-powered tool designed to simplify the creation of catalog items within Catalog Builder using text inputs. It enables users to generate detailed catalog items and question labels by describing the items in natural language, streamlining the catalog item development process and making them available for end users to request.

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    This tool leverages artificial intelligence and machine learning to enhance productivity but requires human oversight to ensure accuracy and appropriateness of the generated content, especially in sensitive or consequential domains.

    Key Features

    • Conversational Interface: Allows users to create and edit catalog items through an intuitive conversational experience.
    • Catalog Item Generation: Automatically generates detailed descriptions and question labels based on user-provided text inputs.
    • Installation and Configuration: Available via the Now Assist for Creator application from the ServiceNow Store, requiring installation and proper configuration to enable usage.
    • Reference Materials: Provides detailed documentation on form fields, configuration properties, roles, and related settings to support effective implementation.

    Important Considerations

    • Some Now Assist features may be unavailable in certain restricted environments, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or specific geographic regions.
    • Data processed by this application is transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) in accordance with ServiceNow’s internal security and compliance policies.
    • ServiceNow collects input, output, and edits from this application to enhance AI models but allows customers to opt out of data collection.
    • Users must ensure they test and validate AI-generated content and maintain human oversight, particularly when deploying in critical areas such as healthcare, finance, legal, or security.
    • Use of this application is subject to ServiceNow’s AI Acceptable Use Policy.

    Getting Help and Troubleshooting

    • Access the Known Error Portal for troubleshooting articles related to Now Assist.
    • Contact ServiceNow Customer Service and Support for assistance.

    Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.

    Get started

    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.