--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # AI Authoring for Catalog Builder # AI Authoring for Catalog Builder {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Authoring for Catalog Builder AI Authoring for Catalog Builder enables ServiceNow customers to create catalog items through simple text inputs using artificial intelligence. This capability helps automate and streamline the creation of detailed catalog items with descriptive content and question labels, making them readily available in the Service Catalog for end users to request. Show full answer Show less Note that some AI features may be restricted or unavailable in certain data center environments or geographic regions, so customers should verify feature availability based on their deployment. ## Key Features * **Text-driven Catalog Item Creation:** Generate catalog items by describing them in natural language, reducing manual effort. * **Conversational Interface:** Interact with AI to create and edit catalog items seamlessly within the Catalog Builder. * **Installation and Configuration:** Requires installation of the ServiceNow Otto for Creator application from the ServiceNow Store and proper AI configuration within Catalog Builder. * **Data Handling and Privacy:** Inputs and outputs are transferred to centralized ServiceNow environments and possibly third-party clouds like Microsoft Azure, managed under ServiceNow's compliance policies. * **Data Collection and Opt-out:** ServiceNow collects usage data to improve AI technologies, with customers having the option to opt out of future data collection. * **AI Limitations and Responsibility:** AI-generated content may not always be accurate or appropriate. Customers must validate outputs, especially for critical areas such as healthcare, finance, or security, and adhere to ServiceNow's AI Acceptable Use Policy. ## Practical Guidance for Customers * Install the required ServiceNow Otto for Creator app to access AI Authoring features. * Configure AI within Catalog Builder to enable AI-driven catalog item generation. * Use the conversational AI interface to create and edit catalog items, improving catalog completeness and user experience. * Test and review AI-generated catalog items thoroughly before publishing to ensure accuracy and relevance. * Monitor feature availability and restrictions based on your data center location or region. * Review the AI Acceptable Use Policy and implement human oversight to mitigate risks associated with AI use. Use AI Authoring for Catalog Builder to create catalog items of your choice by giving text inputs. ## Get started {#now-assist-for-catalog-generation__section_cch_f2f_cbc} |-|-| | [ExploreLearn about catalog generation with AI.](https://www.servicenow.com/docs/G6t6DuowSkEmFq2GuWXTug "Learn how the AI Authoring for Catalog Builder application helps you to create catalog items by simply describing them. AI generates catalog items with more detailed descriptions and question labels.") | [ConfigureLearn how to configure catalog item generation.](https://www.servicenow.com/docs/Qdi560mo4X5eKrhXemTXLw "Install and configure AI in Catalog Builder.") | | [GenerateLearn how to create a catalog item using AI.](https://www.servicenow.com/docs/~p~qquAJ4Om_8y42qtB4Kg "Create a catalog item conversationally using AI and make the item available in Service Catalog for catalog item requests. You can also define dynamic behavior for your catalog item and apply auto-populate settings.") | [ReferenceGet details about form fields, roles, and more.](https://www.servicenow.com/docs/1D066L7eFZ4~4Btl~H052Q "Reference topics provide additional information about configuration properties, roles, and more.") | [ ] {#now-assist-for-catalog-generation__table_dch_f2f_cbc} Important: Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases. Important: Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. ## Troubleshoot and get help {#now-assist-for-catalog-generation__section_ich_f2f_cbc} * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-for-catalog-generation__ul_jch_f2f_cbc} ## AI limitations {#now-assist-for-catalog-generation__section_u2h_jml_2bc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-catalog-generation__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-catalog-generation__id_bwy_lml_2bc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-catalog-generation__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-catalog-generation__id_fqp_nml_2bc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-for-catalog-generation__p_jv2_nfg_h1c} * **[Exploring AI Authoring for Catalog Builder](https://www.servicenow.com/docs/G6t6DuowSkEmFq2GuWXTug)** Learn how the AI Authoring for Catalog Builder application helps you to create catalog items by simply describing them. AI generates catalog items with more detailed descriptions and question labels. * **[Install AI Authoring for Catalog Builder](https://www.servicenow.com/docs/fcbEr_JCykW37_zbHVDDbw)** Install the ServiceNow Otto for Creator application from the ServiceNow® Store to get AI Authoring for Catalog Builder. * **[Configuring AI in Catalog Builder](https://www.servicenow.com/docs/Qdi560mo4X5eKrhXemTXLw)** Install and configure AI in Catalog Builder. * **[Using AI conversation to create and edit catalog items](https://www.servicenow.com/docs/_ZinHm67npDXQE4RxZRBBg)** AI provides a conversational interface that enables you to create catalog items, making these items available in the Service Catalog for users to request. * **[AI Authoring for Catalog Builder reference](https://www.servicenow.com/docs/1D066L7eFZ4~4Btl~H052Q)** Reference topics provide additional information about configuration properties, roles, and more.