---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Standard Ticket Page Summarization

# Standard Ticket Page Summarization {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Standard Ticket Page Summarization skill allows you to display summaries generated by ServiceNow Otto, providing overviews of recent activities and ticket details.

When this skill is active, the standard ticket page on the Service Portal displays a Summarize button. If requesters want to see the ticket activity and a summary of information generated by ServiceNow Otto, they can select the Summarize button.

The Summarize button appears when at least one field is configured. If no field values are configured, the button does not appear, regardless of whether the Standard Ticket Page Summarization skill is
active.
**Related concepts**   

* [Generative AI summarization on the standard ticket page](https://www.servicenow.com/docs/x_7FK2d7apbLboSqQsjGtQ "On the standard ticket page, requesters can quickly access a generative AI summary of the ticket and its recent activity at the top. To display this summary, make sure the Summary fields is set up on the Ticket configuration page and that the ServiceNow Otto in Standard Ticket Page skill is enabled.")