---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Run the Item Diagnostic Results report

# Run the Item Diagnostic Results report {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Identify the catalog items that are not designed per ServiceNow
recommended practices to run your catalog efficiently.

## Before you begin

Role required: admin or catalog_admin

## About this task

This report runs every weekend on all catalog items of all types.

## Procedure

1. Navigate to AllService CatalogCatalog AdministrationRequest Reports.
2. Select the \[Catalog\] Item Diagnostics Results report.  
   A report is displayed with all active catalog items with a non-zero score. These catalog items are grouped by score and each score has a different color.
3. Click the score to diagnose the associated catalog items.  
   Note:  
   * Any item with a score greater than zero indicates a recommended practice rule violation.
   * The higher the score, the more is the catalog item deviating from ServiceNow recommended practices.
   {#run-item-diag-results__ul_v5r_jp4_3mb}
4. Click the score of the required catalog item.  
   Diagnostic results are displayed for the catalog item with violated rules. For information on default diagnostic rules per ServiceNow recommended practices, see [Item diagnostic report](https://www.servicenow.com/docs/Ic2enxJ7fIGNlSCFfSfSyw "For a catalog item data and configuration, you can identify possible violations from the ServiceNow recommended practices.").
5. To understand details of each violated rule, click the Count value for that rule.

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