--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Service Catalog # Service Catalog {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Catalog The ServiceNow Service Catalog application allows you to build and manage comprehensive service catalogs that enable customers to self-service request various catalog items, including services and products. It supports the customization of portals for seamless customer interaction and standardizes request fulfillment processes to ensure item accuracy and availability. Show full answer Show less ## Key Features * **Catalog Creation and Management:** Use Catalog Builder for a guided, visual experience to create or edit catalog items and record producers, with options to set predefined values and restrictions. * **Service Catalog Wizards:** Create multi-step, wizard-like request experiences for complex input, offering step-by-step guidance and contextual help to requesters. * **Integration Capabilities:** Integrate Service Catalog with other ServiceNow applications such as Employee Center, Service Portal, Now Mobile, and Virtual Agent for enhanced user experiences. * **AI Authoring:** Utilize AI Authoring within Catalog Builder to generate catalog items from textual inputs, simplifying item creation. * **Conversational Requests:** Enable conversational, generative AI-driven catalog requests via Virtual Agent to streamline user interactions. * **Configuration and Security:** Configure setup elements including categories, scopes, request fulfillment, and security settings, managed by users with the catalogadmin role. * **Debugging and Troubleshooting:** Tools are available to debug user criteria, UI customizations, catalog item variables, and performance diagnostics, aiding in issue resolution. ## Practical Benefits * Empowers customers with self-service capabilities, reducing manual intervention. * Customizable portals improve user experience and engagement. * Standardized processes enhance accuracy and availability of catalog items. * Integration with other applications broadens access and usability across platforms. * AI-driven features improve efficiency in catalog item creation and request submission. * Robust debugging and support resources help maintain catalog reliability and performance. Use the ServiceNow Service Catalog application to develop comprehensive service catalogs that empower customers with self-service capabilities. Tailor portals to enable customers to request a range of catalog items, including services and product offerings. Additionally, you can standardize request fulfillment processes to ensure the accuracy and availability of items within the catalogs. ## Get started {#service-catalog__section_fhl_z24_wxb} |-|-|-| | [ExploreLearn about the Service Catalog concept, types of catalog items, Catalog Builder, and catalog items.](https://www.servicenow.com/docs/oJoIxOGKXl3MZx4lTPJuaw "You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.") | [ConfigureConfigure Service Catalog. Learn about setup, categories, scoping, request fulfillment, and Service Catalog security.](https://www.servicenow.com/docs/WuWuIwH45W11ytz_cp1MgA "Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog.") | [IntegrateLearn about the integration of Service Catalog with other applications, such as ServiceNow® Employee Center, ServiceNow® Service Portal, Now® Mobile, and ServiceNow® Virtual Agent.](https://www.servicenow.com/docs/i5~iKFF5prwiER79vnd5fQ "You can integrate Service Catalog with other applications, such as Service Portal and Employee Center.") | | [Create a Service Catalog WizardLearn about Service Catalog wizards that you can use when the input required is huge and complex. The wizard offers a step-by-step experience for the requester and also provides a side panel to provide contextual help.](https://www.servicenow.com/docs/WRIDwBRgGmlN1eT7~HBw1w "Service Catalog wizards help you to create wizard like, multi-step experiences.") | [Set up catalog builderLearn about setting up the catalog item building process.](https://www.servicenow.com/docs/HVSYgCjybzL10N3kH3x~kQ "Set up the catalog item building process.") | [Create or edit a catalog item templatePre-specify values or provide restrictions for attributes such as catalogs, categories, variable types, and portal settings, which are applicable during the catalog item creation or editing process.](https://www.servicenow.com/docs/fZqrLFgO0spFuAJQj6ZEOg "Pre-specify values or provide restrictions for attributes such as catalogs, categories, variable types, and portal settings, which are applicable during the catalog item creation or editing process. You can create a template for a catalog item or record producer.") | | [DebugDebug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.](https://www.servicenow.com/docs/xAnG4pBnYid9AbyJl2wTkA "Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.") | [ReferenceGet details about components like fields and properties.](https://www.servicenow.com/docs/BgXVOMcnyAkw7ONMpkiDaA "Reference topics provide additional information about the lists and forms.") | | [ ] {#service-catalog__table_ghl_z24_wxb} ## Troubleshoot and get help {#service-catalog__section_lhl_z24_wxb} * [Ask or answer questions in the Service Catalog community](https://community.servicenow.com/community/service-automation-platform?tagSet=2301) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) {#service-catalog__ul_mhl_z24_wxb} * **[Exploring Service Catalog](https://www.servicenow.com/docs/oJoIxOGKXl3MZx4lTPJuaw)** You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs. * **[Configuring Service Catalog](https://www.servicenow.com/docs/WuWuIwH45W11ytz_cp1MgA)** Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog. * **[Creating a Service Catalog Wizard](https://www.servicenow.com/docs/WRIDwBRgGmlN1eT7~HBw1w)** Service Catalog wizards help you to create wizard like, multi-step experiences. * **[Integrating Service Catalog](https://www.servicenow.com/docs/i5~iKFF5prwiER79vnd5fQ)** You can integrate Service Catalog with other applications, such as Service Portal and Employee Center. * **[Service Catalog Reference](https://www.servicenow.com/docs/BgXVOMcnyAkw7ONMpkiDaA)** Reference topics provide additional information about the lists and forms. * **[Debugging Service Catalog](https://www.servicenow.com/docs/xAnG4pBnYid9AbyJl2wTkA)** Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on. * **[Catalog Builder](https://www.servicenow.com/docs/iw7NdJ5XC3OED6l3oP379w)** You can create or edit a catalog item (catalog item or record producer) using a visual and guided experience along with specified restrictions. The Catalog Builder experience enables you to delegate the creation and maintenance of the catalog. * **[AI Authoring for Catalog Builder](https://www.servicenow.com/docs/G2TWYb9lsl9ebAG8ICkSGg)** Use AI Authoring for Catalog Builder to create catalog items of your choice by giving text inputs. * **[Conversational Catalog Requests](https://www.servicenow.com/docs/jQlbyc0sAgcH32ZMOUJyrQ)** Provides a conversational experience based on generative AI for submitting catalog item request in Virtual Agent.