---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Refine search results

# Refine search results {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use properties to refine search results in Service Catalog.

## Before you begin

Role required: admin

## About this task

The auto-completion feature returns values that contain an exact match to the letter
combination entered.

Administrators can use the Additional columns for the "request for" Service Catalog widget
(glide.sc.request_for.columns) property to add columns to
this list, to further refine the search results, and help determine which user to
select when two users have the same name.

In this example, the property is set to display two additional columns,
Department and Title:

Administrators can use the Ordering of matches for the "request for" Service Catalog widget.
(glide.sc.request_for.order_by) property to configure the
columns to sort by one of the values.

In this example, the is set to sort the results list by
department.

Auto-completion also applies to the Request for field, which
can be added to the service catalog homepage.

## Procedure

1. Navigate to AllService CatalogCatalog.
2. Select Add Categories.
3. Select Request for.
4. Place the category on the page.

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