UI policy form in Catalog Builder

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Refer to the fields and their descriptions on the UI Policy form in Catalog Builder.

    Field Description
    Details
    Active Enable this option to activate and apply the UI policy or dynamic behavior to the catalog item.
    Applies to Selected by default; this is the name of your catalog item that this UI policy applies to. It’s a read-only field.
    Short description Specify the purpose of this behavior.
    Order Enter the sequence in which this UI policy is evaluated if more than one matching UI policy exists. The order is evaluated from the lowest value to the highest value.
    On Load Select the check box to apply the UI policy when the form is loaded. Clear the check box to apply the policy only when the form is changed.
    Reverse if false Select the check box to reverse the UI policy if the catalog conditions statement evaluates to false.
    Conditions
    Conditions Define the conditions that must be met to trigger and run this behavior.
    Actions
    Add new action Configure field behavior for the selected question like mandatory, hidden, read-only, value changes, and messages.
    Variable name Question affected when the condition is met.
    Order Sequence in which the UI policy action is evaluated. The order is evaluated from the lowest value to the highest value.
    Mandatory
    Define if the field is required when the condition is met. The choices are:
    • Leave alone
    • True
    • False
    Read only
    Set the field to read-only when the condition is met. The choices are:
    • Leave alone
    • True
    • False
    Visible
    Set to show or hide the field when the condition is met. The choices are:
    • Leave alone
    • Set value
    • Clear value
    Field message type
    Show an info, warning, or error message. Choices are:
    • None
    • Info
    • Warning
    • Error
    Scripts
    Run scripts Select the check box to use the execute scripting fields. Scripts are necessary to apply a UI policy other than Read Only, Mandatory, or Visible. For example, you must create a script to apply a UI policy to a specific role.
    UI Type
    Appears if you select the Run scripts check box. Choose the UI type from the choices, where this script will be applied.
    • Desktop
    • Mobile/Service Portal
    • All
    Execute if true Use this script to define behavior when the conditions of this policy are met. Appears if you select the Run scripts check box.
    Execute if false Use this script to define behavior when the conditions of this policy are not met. Appears if you select the Run scripts check box.
    Applies to
    Applies when the item is being requested Select the check box so that the UI policy applies when the item is being requested.
    Applies while viewing the catalog tasks after the request is submitted Select the check box so that the UI policy applies while viewing the catalog tasks after the request is submitted.
    Applies while viewing the requested item record after the request is submitted Select the check box so that the UI policy applies while viewing the requested item record after the request is submitted.