---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using AI conversation to create and edit catalog items

# Using AI conversation to create and edit catalog items {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI provides a conversational interface that enables you to create catalog items, making these items available in the Service Catalog for users to request.

To use AI for creating catalog items, you must have the catalog_builder_editor role and confirm that the ServiceNow Otto for Creator is installed in your environment.

To streamline the catalog creation process, you can use plain language input through AI within Catalog Builder. This approach allows you to generate values for various steps simply by describing what you need in natural language.

By responding directly to your prompts, AI can generate a catalog item and its details where possible.  
{#use-now-assist-conversation-to-create-and-edit-catalog-items__table_wwc_4v1_m3c__entry__2}

| Can generate | Can't generate |
|-|-|
| * Item details, such as title and description * Variables (All variable types in Catalog Builder) * UI policies * Location * Access * Fulfillment * Portal settings * Catalog client scripts {#use-now-assist-conversation-to-create-and-edit-catalog-items__ul_hkn_vy1_m3c} | * Image of your catalog item * Variable attributes * Advanced reference qualifiers * UI policy scripts * Scripted default values {#use-now-assist-conversation-to-create-and-edit-catalog-items__ul_djs_5y1_m3c} |
[Table 1. What AI can generate for you and what it can't]

{#use-now-assist-conversation-to-create-and-edit-catalog-items__table_wwc_4v1_m3c}

## Sample prompts and customization {#use-now-assist-conversation-to-create-and-edit-catalog-items__section_h1d_bt1_m3c}

When creating catalog items using AI, three sample prompts are provided in the chat for your reference. You can review these examples and develop a custom description tailored to your catalog item's requirements.

## Catalog item preview {#use-now-assist-conversation-to-create-and-edit-catalog-items__section_p12_2t1_m3c}

After receiving a response from AI regarding catalog item creation, you can view a preview of the catalog item.

## AI tag {#use-now-assist-conversation-to-create-and-edit-catalog-items__section_rdn_ht1_m3c}

The fields with values generated by AI show the AI sparkle (![AI sparkle icon.]()) icon. If you make any changes in these fields, the icon is removed.
* **[Creating a catalog item conversationally using AI](https://www.servicenow.com/docs/~p~qquAJ4Om_8y42qtB4Kg)**   
  Create a catalog item conversationally using AI and make the item available in Service Catalog for catalog item requests. You can also define dynamic behavior for your catalog item and apply auto-populate settings.
* **[Edit already published catalog items using AI](https://www.servicenow.com/docs/XpoZTGgAU9avxnWDsH4GEQ)**   
  You can edit published catalog items conversationally using AI. If you've already started editing a published catalog item, you can still use AI to edit the draft of that published catalog item. You can edit variables and UI policies in this mode.