--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Variable support in various channels # Variable support in various channels {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Service Catalog variables are supported in various channels. {#variables-availability__table_pz5_mtg_bmb__entry__7} | Variable | ServiceNow AI Platform | Service Portal | Now Mobile | Conversational interface in Virtual Agent powered by LLM | Conversational interface in Virtual Agent powered by NLU | Variable editor in Workspace and Catalog Item UIB component | |-|-|-|-|-|-|-| | Attachment | Yes | Yes | Yes | Yes | Yes | Yes | | Break | Yes | Yes | Yes | Ignored or skipped | Ignored or skipped | Yes | | CheckBox | Yes | Yes | Yes | Yes | Single check box without the pricing implications is supported | Yes | | Container End | Yes | Yes | Yes | Yes | Yes | Yes | | Container Split | Yes | Yes | Yes | Yes | Yes | Yes | | Container Start | Yes | Yes | Yes | Yes | Yes | Yes | | Date | Yes | Yes | Yes | Yes | Yes | Yes | | Date/Time | Yes | Yes | Yes | Yes | Yes | Yes | | Duration | Yes | Yes | Yes | Yes | No | Yes | | Email | Yes | Yes | Yes | Yes | Yes | Yes | | HTML | Yes | Yes | Yes | Yes | No | Yes | | IP Address | Yes | Yes | Yes | Yes | Yes | Yes | | Label | Yes | Yes | Yes | Yes | Yes | Yes | | List Collector | Yes | Yes | Yes | Yes | No | Yes | | Lookup Multiple Choice | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications and advanced reference qualifier) | Yes | | Lookup Select Box | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications and advanced reference qualifier) | Yes | | Custom | Yes | Yes | Yes | Yes (requires custom implementation) | No | No | | Custom with Label | Yes | Yes | Yes | Yes (requires custom implementation) | No | No | | Masked | Yes | Yes | Yes | Yes | No | Yes | | Multi Line Text | Yes | Yes | Yes | Yes | Yes | Yes | | Multiple Choice | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications) | Yes | | Numeric Scale | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications) | Yes | | Reference | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications and advanced reference qualifier) | Yes | | Requested For | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications and advanced reference qualifier) | Yes | | Rich Text Label | Yes | Yes | Yes | Yes | Yes | Yes | | Select Box | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications) | Yes | | Single Line Text | Yes | Yes | Yes | Yes | Yes | Yes | | UI Page | Yes | No | No | Ignored or skipped | No | No | | URL | Yes | Yes | Yes | Yes | Yes | Yes | | Wide Single Line Text | Yes | Yes | Yes | Yes | Yes | Yes | | Yes / No | Yes | Yes | Yes | Yes | Yes | Yes | [Table 1. Variable support] {#variables-availability__table_pz5_mtg_bmb} **Related concepts** * [Attachment](https://www.servicenow.com/docs/jTzvt2Qak2eIv9kbqewcBQ "When submitting a catalog item request, this variable lets you upload an attachment for a question of the item.") * [Break](https://www.servicenow.com/docs/dWGTkTriLo0wWf6ES7_RAQ "The break variable displays a horizontal line across the form.") * [Check box](https://www.servicenow.com/docs/fxVgbaNQKfBXWY3_YKTxVw "The check box variable lets you enable and disable options by selecting and clearing it.") * [Container start, container split, and container end](https://www.servicenow.com/docs/DrMjBwL88i1IV~Svlasozw "The container start, container split, and container end variables define a layout for a container that can hold more variables.") * [Date, Date and time, and Duration](https://www.servicenow.com/docs/hA598qHUPRYn3O4l6fkx7g "The date variable creates a widget with a field and calendar to select a date.") * [Email](https://www.servicenow.com/docs/IaA8~makXdQ6QW~_pvxU_g "The email variable creates a widget to enter and select an email address.") * [HTML](https://www.servicenow.com/docs/RfucgOibsokDDRugdSTY0A "The HTML variable lets you provide content with advanced formatting, including images, for a catalog item.") * [IP Address](https://www.servicenow.com/docs/ZGgpq390IAykxLTg9gAVCQ "Use the IP address variable to specify the IPv4 and IPv6 data for a catalog item.") * [Label](https://www.servicenow.com/docs/~MDa8uzxzbKpkvc5Xj4l8A "The label variable displays a label across the form. Labels are formatting elements. No data is collected.") * [List collector](https://www.servicenow.com/docs/8J27Knp_STMq9medxSSdiA "The list collector variable creates an interface that lets you select and add multiple records from a table.") * [Lookup multiple choice](https://www.servicenow.com/docs/a7w04hKkZgBSI9S_OD17Aw "The lookup multiple choice variable creates radio buttons using data from a table. Its functionality is similar to the lookup select box variable, which creates a choice list from queried data.") * [Lookup select box](https://www.servicenow.com/docs/LBvgqAf_mcGjWJixjmgaIg "The lookup select box variable creates a choice list using data queried from a table. Its functionality is similar to the lookup multiple choice variable, which creates radio buttons from queried data.") * [Custom and Custom with label](https://www.servicenow.com/docs/NBxteVUiAP6XiptGkqYDkg "The custom variable inserts a UI macro into the catalog item. Custom with label variable inserts a UI macro with a label.") * [Masked](https://www.servicenow.com/docs/NMCzp0J6PiVZplt0gQDudQ "The masked variable inserts a field that masks the text entered.") * [Multi-line text](https://www.servicenow.com/docs/TvrnPk9UQnEd0PbQe9vQbw "The multi-line text variable creates a field that lets you enter multiple lines of text.") * [Multiple choice](https://www.servicenow.com/docs/tW1tAfwFWenGIaQgsswqrQ "The multiple choice variable creates radio buttons for question choices.") * [Numeric scale](https://www.servicenow.com/docs/f0TN582AQCAHfYTCG55gbA "The numeric scale variable creates a set of radio buttons for a range of options, like a Likert scale.") * [Reference](https://www.servicenow.com/docs/hiCdYZT7gLxUFaiXccl8mg "A reference variable references a record in another table. For example, a variable named point_of_contact references the User [sys_user] table.") * [Requested for](https://www.servicenow.com/docs/y0UX7kzevzpj9ZhHt9pWWw "Before submitting a catalog item request, this variable helps you specify who this request can be submitted for.") * [Rich Text Label](https://www.servicenow.com/docs/tSRttV2VzlBJ23Ex7xFdWA "This variable displays a formatted label on a catalog item form.") * [Select box](https://www.servicenow.com/docs/4xWYz86TXWphXpK9HllSyQ "The select box variable creates a list from predefined question choices.") * [Single-line text](https://www.servicenow.com/docs/jX8rCP1u_6C_r5WYhDlV8Q "The single-line text variable creates a field to enter a single line of text.") * [UI page](https://www.servicenow.com/docs/73akCIN2nQzbkspqehOLqA "The UI page variable inserts a UI page into the catalog item.") * [URL](https://www.servicenow.com/docs/q5ymCnV0l2m8dL53FIGNjA "The URL variable creates a widget for users to enter URLs.") * [Wide single-line text](https://www.servicenow.com/docs/DFAWn_DAV1XZTmGG2mtbug "The wide single-line text variable creates a field that spans the form, letting users enter longer lines of text.") * [Yes/No](https://www.servicenow.com/docs/P460jCgpARUtn051fZPz6w "The Yes or No variable creates a choice list with Yes and No as options.")