Service Graph Connector for Observability - AppDynamics

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the Service Graph Connector for Observability - AppDynamics to ingest CMDB data from an AppDynamics installation using REST APIs. Push events from AppDynamics into ServiceNow with Event Management.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    • Supported versions: AppDynamics version 20.3
    • Supported ServiceNow versions:
      • Xanadu
      • Yokohama
      • Zurich

    Configuring a connection for the connector

    Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to install the connector and configure the connection. The view enables you to install and discover connectors and to manage the full life cycle of creating, editing, monitoring, and debugging connections. For instructions, see Configure Service Graph Connector for Observability - AppDynamics using SGC Central.
    Important:
    Unless there are configuration issues, use SGC Central to configure the connection. The guided setup method for configuration is being deprecated.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring AppDynamics integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from the AppDynamics data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    The AppDynamics data sources include the following:

    • SG-AppDynamics Application Services
    • SG-AppDynamics Servers and Applications
    • SG-AppDynamics Server Tags
    • SG-AppDynamics Tier to Tier Relationship

    For more information on where data is saved when pulling data from AppDynamics, see CMDB classes targeted in Service Graph Connector for Observability - AppDynamics.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.

    Additional resources