---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Observability-AppDynamics

# Service Graph Connector for Observability - AppDynamics {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Service Graph Connector for Observability - AppDynamics to ingest CMDB data from an AppDynamics installation using REST APIs. Push events from AppDynamics into ServiceNow with Event Management.

## Request apps on the Store {#cmdb-integration-appdynamics__id_lz5_rv1_p4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-appdynamics__inline-send-to-store}

## Supported versions {#cmdb-integration-appdynamics__section_yds_dww_prb}

* Supported versions: AppDynamics version 20.3
* Supported ServiceNow versions:
  * Xanadu
  * Yokohama
  * Zurich
  {#cmdb-integration-appdynamics__ul_wcy_zrq_wtb}
{#cmdb-integration-appdynamics__ul_vhw_rrq_wtb}

## Configuring a connection for the connector {#cmdb-integration-appdynamics__section_cgw_3pf_32c}

Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to install the connector and configure the connection. The view enables you to install and discover connectors and to manage the full life cycle of creating, editing, monitoring, and debugging connections. For instructions, see [Configure Service Graph Connector for Observability - AppDynamics using SGC Central](https://www.servicenow.com/docs/haVVrh99qDoTahyN7FYGqA "Set up scheduled import jobs to pull in AppDynamics data into your Configuration Management Database (CMDB).").  
Important:  
Unless there are configuration issues, use SGC Central to configure the connection. The guided setup method for configuration is being deprecated.

## CMDB integrations dashboard {#cmdb-integration-appdynamics__section_anq_fww_prb}

The Integration Commons for CMDB store app provides a dashboard with a
central view of the status, processing results, and processing errors of all installed
integrations. You can see metrics for all integration runs. You can filter the view to a
specific CMDB integration, a specific time
duration, or a specific integration run. For more details about monitoring AppDynamics integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/eNRvwxlXe1MvEh~3MtTKAQ#integration-commons-for-cmdb__section_fxg_lh4_blb).

## Data mapping {#cmdb-integration-appdynamics__section_j24_gww_prb}

Data from the AppDynamics data sources is mapped and transformed into the ServiceNow
CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow
CMDB using the Identification and Reconciliation Engine (IRE).

The AppDynamics data sources include the following:

* SG-AppDynamics Application Services
* SG-AppDynamics Servers and Applications
* SG-AppDynamics Server Tags
* SG-AppDynamics Tier to Tier Relationship

{#cmdb-integration-appdynamics__ul_afs_1zw_prb}

For more information on where data is saved when pulling data from AppDynamics, see [CMDB classes targeted in Service Graph Connector for Observability - AppDynamics](https://www.servicenow.com/docs/phf4k1cIwshFxVIQZ_a6Tw "When you complete setting up the connection, you can configure the integration to periodically pull data from AppDynamics. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.").

You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/_zqPaqbG5vaxHRfrZ6bq7Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information.

## Additional resources {#cmdb-integration-appdynamics__section_yrt_hhm_jzb}

* [Service Graph Connector for Observability AppDynamics](https://www.servicenow.com/community/cmdb-blog/service-graph-connector-for-observability-appdynamics/ba-p/2275530) article on the ServiceNow Community site
* [How do I configure the AppDynamics Service Graph Connector?](https://www.servicenow.com/community/architect-articles/appdynamics-service-graph-connector/ta-p/2623395) article on the ServiceNow Community site
{#cmdb-integration-appdynamics__ul_ibp_m3m_jzb}
**Related concepts**   

* [Service Graph Connectors](https://www.servicenow.com/docs/UbpF1cDO6aOiUoeQ5AiLZA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")