--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Microsoft SCCM # Service Graph Connector for Microsoft SCCM {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Microsoft SCCM The Service Graph Connector for Microsoft SCCM enables ServiceNow customers to import and synchronize hardware and software data from Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Configuration Manager (MECM) into their ServiceNow Configuration Management Database (CMDB). This integration supports detailed inventory tracking across computers, processors, operating systems, disks, networks, and software without writing to the SCCM database. Show full answer Show less Supported SCCM/MECM versions include 2603, 2509, and 2503, and the connector is compatible with ServiceNow releases Yokohama, Zurich, and Australia. ## Key Features * **Data Import and Mapping:** Uses the Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE) to map SCCM data into CMDB Configuration Item (CI) classes. Supports various SCCM data sources such as computers, disks, network adapters, operating systems, processors, software, and removed software. * **Integration with ServiceNow Applications:** Enhances IT Operations Management (ITOM) Visibility for infrastructure insights, IT Service Management (ITSM) for incident and change management on discovered CIs, and Software Asset Management (SAM) and IT Asset Management (ITAM) for software usage tracking, license reclamation, and normalization of software data. * **Configuration and Management:** Connections are configured via the SGC Central view in Service Graph Workspace or CMDB Workspace, which facilitates discovery, installation, lifecycle management, monitoring, and debugging of connectors. The guided setup method is deprecated in favor of SGC Central. * **Monitoring:** Integration Commons for CMDB provides a dashboard to monitor integration status, processing results, and errors, with filtering options for specific integrations and time frames. * **Handling Missing Network Data:** By default, network adapters without IP or MAC addresses are excluded. Customers can remove the filtering clause in the SG-SCCM Network data source to include these adapters in imports. * **Support for Asset Intelligence:** If Asset Intelligence is enabled on SCCM, specific data sources for removed software and software AI must be run to ensure accurate data import. ## Practical Considerations for ServiceNow Customers * **Upgrade Note:** After upgrading, clear the `lastrundatetime` field in the Data Source table for SCCM sources to ensure proper data import scheduling. * **Data Targets:** Imported data feeds into CMDB tables such as Computer, Disk, Network Adapter, Software Installation, Software Usage, and CI Relationships, supporting comprehensive asset and configuration management. * **Data Viewing and Customization:** Customers can view related SCCM data in specific tables and customize data source filters to meet unique import requirements. ## Additional Resources ServiceNow customers can access community articles, knowledge base guides, and blog posts for detailed configuration instructions, troubleshooting tips, and best practices related to the Service Graph Connector for Microsoft SCCM. Use the Service Graph Connector for Microsoft SCCM to pull data from Microsoft System Center Configuration Manager (SCCM) into your ServiceNow instance. The Service Graph Connector for Microsoft SCCM (SG-SCCM) imports SCCM data into the ServiceNow® Configuration Management Database (CMDB) application. The integration does not write to the SCCM database and supports the Microsoft Endpoint Configuration Manager (MECM). The integration pulls data from computers, processors, operating systems, disks, networks, and software. ## Request apps on the Store {#cmdb-integration-sccm__id_lz5_rv1_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-sccm__inline-send-to-store} ## Supported versions {#cmdb-integration-sccm__section_tky_2cf_44b} * Supported Microsoft SCCM/MECM versions: * 2603 * 2509 * 2503 {#cmdb-integration-sccm__ul_ayh_yvw_wtb} * Supported ServiceNow versions: * Yokohama * Zurich * Australia {#cmdb-integration-sccm__ul_hq4_gtq_wtb} {#cmdb-integration-sccm__ul_d1l_btq_wtb} ## Use cases {#cmdb-integration-sccm__section_wgd_rd1_rmb} The following ServiceNow applications have features that interact with the Service Graph Connector: * [IT Operations Management (ITOM) Visibility](https://www.servicenow.com/docs/access?context=itom-visibility-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) * Ability to get visibility into your infrastructure. * Detailed hardware and software inventory tracking. The tracking can be done with or without Software Asset Management (SAM). * Ability to detect delta changes for efficient incremental imports from SCCM to the ServiceNow AI Platform. {#cmdb-integration-sccm__ul_lws_xs4_r4b} * [IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) * Incidents, problems, and changes on discovered configuration items (CI). * Automatic device ownership assignment. {#cmdb-integration-sccm__ul_pdy_zs4_r4b} * [Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=c_SoftwareAssetMgmt&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US) and [IT Asset Management (ITAM)](https://www.servicenow.com/docs/access?context=it-asset-management&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US) * Tight integration with Software Asset Management Professional and client software distribution workflows. * Inventory Software package and installation tracking. * Software Usage tracking. * License reclamation by detecting removed software. * Support for software editions, normalizing publisher information, and normalizing product Information. * Support for SCCM Asset Intelligence. {#cmdb-integration-sccm__ul_xhl_ct4_r4b} {#cmdb-integration-sccm__ul_pdg_xs4_r4b} ## Important information for upgrading Service Graph Connector for Microsoft SCCM {#cmdb-integration-sccm__section_uh4_jjt_zzb} After you've installed the latest version of the Service Graph Connector for Microsoft SCCM, ensure that you have removed the last_run_datetime field value from the Data Source \[sys_data_source\] table for the SCCM data sources. ## Configuring a connection for the connector {#cmdb-integration-sccm__section_cgw_3pf_32c} You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see [Configure Service Graph Connector for Microsoft SCCM using SGC Central](https://www.servicenow.com/docs/JDdBvIVUIlJyhEoVAJU6sQ "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Microsoft SCCM for pulling in Microsoft SCCM data into the CMDB."). Important: Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecation. ## CMDB integrations dashboard {#cmdb-integration-sccm__section_y12_kp2_4mb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Microsoft SCCM integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/6UR2b9oa6teU8Ntvkupjzg#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#cmdb-integration-sccm__section_w5p_zmf_hkb} Data from the SCCM data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow® CMDB using the Identification and Reconciliation Engine (IRE). The SCCM data sources include the following: * SG-SCCM Computer Identity You can see the following data if it is available in SCCM: * Asset Tag. If the Asset Tag data is available, the mapping can be optionally enabled via the guided setup. * Assigned * DNS Domain {#cmdb-integration-sccm__ul_sp5_fqv_rqb} * SG-SCCM Computer OU. This data source imports data about the Organizational Unit (OU) name. The data is stored in the SG-SCCM Computer Related \[sn_sccm_integrate_sccm_2019_computer_related\] table. To add the view, open the computer record, click the top header, and select ViewSG-SCCM Computer Related. * SG-SCCM Disk * SG-SCCM Last Discovered Update. This data source will run at the end of the import schedules to update the last_discovered date on the Computer CI. The source will conduct a full pull of all the computers and bring in only the ResourceID and the LastHWScan columns to update the CMDB Computer table. * SG-SCCM Network * SG-SCCM Operating System * SG-SCCM Processor * SG-SCCM Removed Software. Ensure the Use last run datetime option is cleared for every run. * SG-SCCM Removed Software AI. Ensure the Use last run datetime option is cleared for every run. * SG-SCCM Software * SG-SCCM Software AI {#cmdb-integration-sccm__ul_wvp_3vl_j4b} Note: If you have Asset Intelligence on your Microsoft SCCM instance, you have to run SG-SCCM Removed Software AI and SG-SCCM Software AI. If you do not have Asset Intelligence on your instance, you have to run SG-SCCM Removed Software and SG-SCCM Software. When you complete setting up the connection, you can configure the integration to periodically pull data from SCCM. The data is loaded into staging tables and then inserted into the following target tables: * CI Relationship \[cmdb_rel_ci\] * Computer \[cmdb_ci_computer\] (required) * Disk \[cmdb_ci_disk\] * IP address \[cmdb_ci_ip_address\] * Network Adapter \[cmdb_ci_network_adapter\] * Serial Number \[cmdb_serial_number\] * Software Installation \[cmdb_sam_sw_install\] (If the SAM application is installed.) * Software Instance \[cmdb_software_instance\] (If the SAM application is not installed.) * Software \[cmdb_ci_spkg\] (If the SAM application is not installed.) * Software Usage \[samp_sw_usage\] {#cmdb-integration-sccm__ul_h5m_qsz_hkb} For more information on where data is saved when pulling data from a Microsoft SCCM application, see [CMDB classes targeted in Service Graph Connector for Microsoft SCCM](https://www.servicenow.com/docs/riiY0TgBzn6BRt57U_aMdw "When you complete setting up the connection, you can configure the integration to periodically pull data from Microsoft SCCM. The data is saved in tables that extend from the Configuration item [cmdb_ci] table."). You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/MvUnD_GHFcty25xoT_q32Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. ## Resolving the missing IP address or MAC address issue {#cmdb-integration-sccm__section_wcg_zll_dzb} By default, network adapters that are missing an IP address or MAC address are not imported. To include these network adapters in the import, do the following: 1. Navigate to Service Graph Connector for Microsoft SCCMData Sources. 2. Select SG-SCCM Network. 3. Remove the where clause from the SQL statement field. {#cmdb-integration-sccm__ol_krj_5gs_n4b} ## Additional resources {#cmdb-integration-sccm__section_ang_x1x_brb} * [How do I configure the SG-SCCM Service Graph Connector?](https://www.servicenow.com/community/cmdb-articles/sg-sccm-service-graph-connector/ta-p/2854458) article on the ServiceNow Community site * [Service Graph Connector for Microsoft SCCM - FAQ and Troubleshooting](https://community.servicenow.com/community?id=community_blog&sys_id=a753807adb7eb0d0fd8d2b69139619a8) blog post on the ServiceNow Community site * [Service Graph Connector for Microsoft SCCM 3.0 Setup Guidelines \[KB1001248\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB1001248) article in the Now Support Knowledge Base * [Support for Removed Software functionality in Service Graph Connector for SCCM integration](https://www.servicenow.com/community/cmdb-blog/support-for-removed-software-functionality-in-service-graph/ba-p/2274937) blog post on the ServiceNow Community site {#cmdb-integration-sccm__ul_ucp_nbz_31c} **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/fk0ID7vBvYSz3Nsp9W_hnA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.") *[\>]: and then