--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # VMware Workspace ONE UEM # Service Graph Connector for VMware Workspace ONE UEM {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for VMware Workspace ONE UEM The Service Graph Connector for VMware Workspace ONE UEM enables you to integrate VMware Workspace ONE Unified Endpoint Management (UEM) data seamlessly into your ServiceNow instance. This integration imports hardware asset and software inventory data into the ServiceNow Configuration Management Database (CMDB), supporting advanced IT Operations and Service Management processes across multiple ServiceNow releases including Yokohama, Zurich, and Australia. Show full answer Show less ## Key Features * **Supported Platforms:** Compatible with VMware Workspace ONE UEM version 25.6.961.16 (2506) and Application Discovery Manager API version 2. * **Comprehensive Device Inventory:** Delivers detailed hardware and application inventory for Android, Apple, and Windows mobile devices, supporting both corporate and BYOD scenarios. * **ITOM and ITSM Use Cases:** Enables compliance tracking, incident/problem/change management on discovered Configuration Items (CIs), and ownership tracking for mobile devices. * **Guided Setup:** Provides an organized guided setup workflow to configure the integration efficiently within your ServiceNow instance. * **Centralized Monitoring:** Utilizes the CMDB Integrations Dashboard via the Integration Commons for CMDB app to monitor integration status, results, and errors with filtering options for specific integrations or timeframes. * **Data Mapping and Processing:** Uses the Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE) to map and transform Workspace ONE UEM data into appropriate CMDB CI classes and tables, including computers, handheld devices, media players, network adapters, printers, and software installations. * **Software Asset Management Compatibility:** Supports different CMDB tables depending on whether the ServiceNow SAM plugin is installed. * **Extended Data Views:** Additional device details such as ownership and compliance status are accessible through the SG-Workspace ONE UEM view with related list tabs for enriched insights. ## What to Expect By implementing this connector, your ServiceNow environment will maintain an accurate, up-to-date inventory of mobile and endpoint devices managed by VMware Workspace ONE UEM. This integration enhances visibility and control over device compliance, ownership, and software assets, improving IT operations and service management workflows. The connector facilitates automated, periodic data pulls and reconciliations, ensuring your CMDB reflects the current state of endpoint devices. With centralized monitoring and robust data mapping, you can effectively track integration health and data integrity. ## Additional Resources Use the ServiceNow Store to access the connector app, review release notes, and submit requests. For detailed configuration and monitoring instructions, refer to the guided setup and CMDB Integrations Dashboard documentation within your ServiceNow instance. IntegrationHub ETL can be used to explore data mappings for advanced customization and troubleshooting. Use the Service Graph Connector for VMware Workspace ONE UEM to pull data from VMware Workspace ONE Unified Endpoint Management (UEM) into your ServiceNow Instance. ## Request apps on the Store {#cmdb-integration-workspace-one__section_gq1_y3f_4mb} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-workspace-one__inline-send-to-store} The integration imports different hardware assets into the ServiceNow® Configuration Management Database (CMDB) application. ## Supported versions {#cmdb-integration-workspace-one__section_lpz_glf_44b} * Supported versions: * VMware Workspace ONE UEM version 25.6.961.16 (2506) * Application Discovery Manager (ADM) API version 2 {#cmdb-integration-workspace-one__ul_xnd_2tq_wtb} * Supported ServiceNow versions: * Yokohama * Zurich * Australia {#cmdb-integration-workspace-one__ul_spj_5np_m3c} {#cmdb-integration-workspace-one__ul_d1l_btq_wtb} ## Use cases {#cmdb-integration-workspace-one__section_usr_gxc_n4b} The following are examples on how you can use the Service Graph Connector for different ServiceNow applications: * [IT Operations Management (ITOM) Visibility](https://www.servicenow.com/docs/access?context=itom-visibility-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) * Detailed hardware and application inventory for Android, Apple, and Windows mobile devices. The inventory can be used with or without Software Asset Management (SAM). * Compliance tracking for mobile devices. You can build your own device (BYOD) or use corporate-owned devices. {#cmdb-integration-workspace-one__ul_rpb_pt4_r4b} * [IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) * Incident, problem, change on discovered configuration items (CI). * Ownership tracking and assignment for mobile devices. {#cmdb-integration-workspace-one__ul_bbb_rt4_r4b} {#cmdb-integration-workspace-one__ul_dqx_nt4_r4b} ## Guided setup {#cmdb-integration-workspace-one__section_gj2_jxc_n4b} The guided setup for the Service Graph Connector for VMware Workspace ONE UEM provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see [Configure Service Graph Connector for VMware Workspace ONE UEM](https://www.servicenow.com/docs/j9fwxKasqvG0RfhquoiCcg "Use the Service Graph Connector for VMware Workspace ONE UEM to pull mobile and computing devices data from VMware Workspace ONE Unified Endpoint Management (UEM) into your ServiceNow instance."). ## CMDB integrations dashboard {#cmdb-integration-workspace-one__section_zjx_lzc_n4b} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Workspace ONE integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/6UR2b9oa6teU8Ntvkupjzg#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#cmdb-integration-workspace-one__section_ywm_lxc_n4b} Data from the VMware Workspace ONE UEM Devices and Apps data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE). When you complete setting up the connection, you configure the integration to periodically pull data from VMware Workspace ONE UEM. The data is loaded into the SG-Workspace ONE UEM Devices and Apps staging \[sn_vmwoneuem_integ_devices_and_apps\] table. The data is then inserted into the following target tables: * Computer \[cmdb_ci_computer\] * Handheld Computing Device \[cmdb_ci_handheld_computing\] * Media Player \[cmdb_ci_media_player\] * Network Adapter \[cmdb_ci_network_adapter\] * Printer \[cmdb_ci_printer\] * SAM Software Installation \[cmdb_sam_sw_install\], if com.snc.sams plugin is installed. * Serial Number \[cmdb_serial_number\] * Software Instance \[cmdb_software_instance\], if com.snc.sams plugin is not installed. * Software Package \[cmdb_ci_spkg\], if com.snc.sams plugin is not installed. {#cmdb-integration-workspace-one__ul_osd_bxj_n4b} Note: To view any additional information such as the device owner, type of ownership, or compliance status, you need to switch to the SG-Workspace ONE UEM view. This view displays a SG-Workspace ONE UEM Device Related tab in the related list tabs with the additional information. For more information on where data is saved when pulling data from VMware Workspace ONE Unified Endpoint Management (UEM), see [CMDB classes targeted in Service Graph Connector for VMware Workspace ONE UEM](https://www.servicenow.com/docs/eAVpuHBFWGxv2KFgwXy8vg "When you complete setting up the connection, you can configure the integration to periodically pull data from VMware Workspace ONE Unified Endpoint Management (UEM). The data is saved in tables that extend from the Configuration item [cmdb_ci] table."). You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/MvUnD_GHFcty25xoT_q32Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/fk0ID7vBvYSz3Nsp9W_hnA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")