---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Targeted CMDB classes

# CMDB classes targeted in Service Graph Connector for VMware Workspace ONE UEM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of CMDB classes targeted in Service Graph Connector for VMware Workspace ONE UEM

The Service Graph Connector for VMware Workspace ONE UEM integrates data from VMware Workspace ONE Unified Endpoint Management into ServiceNow's Configuration Management Database (CMDB).
This integration periodically pulls device and software data, populating various CMDB tables that extend from the baseConfiguration item \[cmdbci\]table.
This enables ServiceNow customers to maintain accurate, comprehensive, and up-to-date asset and configuration item information sourced directly from Workspace ONE UEM.
Show full answer Show less  

## CMDB Classes and Attributes Populated

The connector populates key attributes across multiple CMDB classes representing various device types and software, supporting detailed asset management and relationship tracking:

* **Computer \[cmdbcicomputer\]**: Attributes include name, serial number, virtual status, discovery timestamp, OS details, RAM, assigned user, model, and manufacturer.
* **Handheld Computing Device \[cmdbcihandheldcomputing\]**: Includes MAC address, name, serial number, IMEI, OS details, phone number, RAM, root access, manufacturer, model, carrier, and assigned user.
* **Hardware \[cmdbcihardware\]**: Populates discovery timestamp and establishes ownership relationships with related network adapters and IP addresses.
* **IP Address \[cmdbciipaddress\]**: Attributes such as name, NIC, IP address, and IP version are populated, with references to network adapters and key-value pairs.
* **Key Value \[cmdbkeyvalue\]**: Stores key and value pairs for extended data.
* **Media Player \[cmdbcimediaplayer\]**: Attributes include name, serial number, manufacturer, model ID, MAC address, assigned user, and discovery timestamp.
* **Network Adapter \[cmdbcinetworkadapter\]**: Captures name, linked configuration item, MAC address, and discovery timestamp with references back to hardware.
* **Printer \[cmdbciprinter\]**: Includes assigned user, MAC address, name, discovery timestamp, manufacturer, model, and serial number.
* **Serial Number \[cmdbserialnumber\]**: Tracks serial number, type, and validity with references to computers, handheld devices, printers, and media players.
* **SG-Workspace ONE UEM Device Related \[snvmwoneuemintegdevicerelated\]**: Contains device-specific data such as device ID, compliance state, ownership, and user details.
* **Software \[cmdbcispkg\]**: Populates key, name, and version information.
* **Software Instance \[cmdbsoftwareinstance\]**: Includes name and installation target with references to the associated hardware.

## Relationships and Data Structure

The integration establishes multiple parent-child and reference relationships among CMDB classes, enabling a detailed and connected view of hardware, software, network components, and their attributes. For example:

* Hardware owns network adapters and IP addresses.
* IP addresses reference network adapters and key values.
* Network adapters reference hardware devices.
* Serial numbers reference various device classes like computers and printers.
* Software instances reference hardware assets.

## Benefits for ServiceNow Customers

By leveraging this connector, ServiceNow customers can expect:

* Automated, accurate population of CMDB with up-to-date device and software data from Workspace ONE UEM.
* Comprehensive visibility into endpoint devices including computers, handhelds, printers, and media players.
* Enhanced asset and configuration management through rich attribute data and defined relationships.
* Improved compliance tracking using device compliance and ownership data.  
When you complete setting up the connection, you can configure the integration to periodically pull data from VMware Workspace ONE Unified Endpoint Management (UEM). The data is saved in tables that extend from the Configuration item \[cmdb_ci\] table.

## Computer \[cmdb_ci_computer\] {#cmdb-workspaceone-classes__section_q2v_csp_k5b}

The following attributes in the Computer \[cmdb_ci_computer\] table are populated by collected data:{#cmdb-workspaceone-classes__table_sk2_rtp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Serial number | serial_number |
| Is Virtual | virtual |
| Most recent discovery | last_discovered |
| Operating System | os |
| OS Version | os_version |
| RAM (MB) | ram |
| Assigned to | assigned_to |
| Model ID | model_id |
| Manufacturer | manufacturer |
[ ]

{#cmdb-workspaceone-classes__table_sk2_rtp_k5b}

## Handheld Computing Device \[cmdb_ci_handheld_computing\] {#cmdb-workspaceone-classes__section_cwj_cfk_bgc}

The following attributes in the Handheld Computing Device \[cmdb_ci_handheld_computing\] table are populated by collected data:{#cmdb-workspaceone-classes__table_t4f_25p_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| MAC Address | mac_address |
| Name | name |
| Serial number | serial_number |
| IMEI | imei |
| Most recent discovery | last_discovered |
| Operating System | os |
| OS Version | os_version |
| Phone Number | phone_number |
| RAM (MB) | ram |
| Root Access | root_access |
| Manufacturer | manufacturer |
| Model ID | model_id |
| Carrier | carrier |
| Assigned to | assigned_to |
[ ]

{#cmdb-workspaceone-classes__table_t4f_25p_k5b}

## Hardware \[cmdb_ci_hardware\] {#cmdb-workspaceone-classes__section_sqd_bfk_bgc}

The following attribute in the Hardware \[cmdb_ci_hardware\] table is populated by collected data:{#cmdb-workspaceone-classes__table_fhx_l5p_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Most recent discovery | last_discovered |
[ ]

{#cmdb-workspaceone-classes__table_fhx_l5p_k5b}{#cmdb-workspaceone-classes__table_ukx_yxp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Hardware \[cmdb_ci_hardware\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Hardware \[cmdb_ci_hardware\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Hardware \[cmdb_ci_hardware\] | Reference | SG-Workspace ONE UEM Device Related \[sn_vmwoneuem_integ_device_related\] |
| Hardware \[cmdb_ci_hardware\] | Reference | Key Value \[cmdb_key_value\] |
[Table 1. Relationships created for Hardware]

{#cmdb-workspaceone-classes__table_ukx_yxp_k5b}

## IP Address \[cmdb_ci_ip_address\] {#cmdb-workspaceone-classes__section_gvw_z2k_bgc}

The following attributes in the IP Address \[cmdb_ci_ip_address\] table are populated by collected data:{#cmdb-workspaceone-classes__table_ndf_fvp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Nic | nic |
| IP Address | ip_address |
| IP version | ip_version |
[ ]

{#cmdb-workspaceone-classes__table_ndf_fvp_k5b}{#cmdb-workspaceone-classes__table_vm2_gyp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| IP Address \[cmdb_ci_ip_address\] | Reference | Network Adapter \[cmdb_ci_network_adapter\] |
[Table 2. Relationship created for IP Address]

{#cmdb-workspaceone-classes__table_vm2_gyp_k5b}

## Key Value \[cmdb_key_value\] {#cmdb-workspaceone-classes__section_qyp_w2k_bgc}

The following attributes in the Key Value \[cmdb_key_value\] table are populated by collected data:{#cmdb-workspaceone-classes__table_uvs_kvp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Value | value |
[ ]

{#cmdb-workspaceone-classes__table_uvs_kvp_k5b}

## Media Player \[cmdb_ci_media_player\] {#cmdb-workspaceone-classes__section_g2w_n2k_bgc}

The following attributes in the Media Player \[cmdb_ci_media_player\] table are populated by collected data:{#cmdb-workspaceone-classes__table_cm5_pvp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Serial number | serial_number |
| Manufacturer | manufacturer |
| Model ID | model_id |
| MAC Address | mac_address |
| Assigned to | assigned_to |
| Most recent discovery | last_discovered |
[ ]

{#cmdb-workspaceone-classes__table_cm5_pvp_k5b}

## Network Adapter \[cmdb_ci_network_adapter\] {#cmdb-workspaceone-classes__section_nzp_m2k_bgc}

The following attributes in the Network Adapter \[cmdb_ci_network_adapter\] table are populated by collected data:{#cmdb-workspaceone-classes__table_qq5_vvp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Configuration Item | cmdb_ci |
| MAC Address | mac_address |
| Most recent discovery | last_discovered |
[ ]

{#cmdb-workspaceone-classes__table_qq5_vvp_k5b}{#cmdb-workspaceone-classes__table_zwz_3yp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Hardware \[cmdb_ci_hardware\] |
[Table 3. Relationship created for Network Adapter]

{#cmdb-workspaceone-classes__table_zwz_3yp_k5b}

## Printer \[cmdb_ci_printer\] {#cmdb-workspaceone-classes__section_kvd_k2k_bgc}

The following attributes in the Printer \[cmdb_ci_printer\] table are populated by collected data:{#cmdb-workspaceone-classes__table_om1_kwp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Assigned to | assigned_to |
| MAC Address | mac_address |
| Name | name |
| Most recent discovery | last_discovered |
| Manufacturer | manufacturer |
| Model ID | model_id |
| Serial number | serial number |
[ ]

{#cmdb-workspaceone-classes__table_om1_kwp_k5b}

## Serial Number \[cmdb_serial_number\] {#cmdb-workspaceone-classes__section_rtw_5ck_bgc}

The following attributes in the Serial Number \[cmdb_serial_number\] table are populated by collected data:{#cmdb-workspaceone-classes__table_b1v_5wp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Serial Number | serial_number |
| Serial Number Type | serial_number_type |
| Valid | valid |
[ ]

{#cmdb-workspaceone-classes__table_b1v_5wp_k5b}{#cmdb-workspaceone-classes__table_iqh_nyp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Serial Number \[cmdb_serial_number\] | Reference | Computer \[cmdb_ci_computer\] |
| Serial Number \[cmdb_serial_number\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Serial Number \[cmdb_serial_number\] | Reference | Printer \[cmdb_ci_printer\] |
| Serial Number \[cmdb_serial_number\] | Reference | Media Player \[cmdb_ci_media_player\] |
[Table 4. Relationships created for Serial Number]

{#cmdb-workspaceone-classes__table_iqh_nyp_k5b}

## SG-Workspace ONE UEM Device Related \[sn_vmwoneuem_integ_device_related\] {#cmdb-workspaceone-classes__section_f3j_rck_bgc}

The following attributes in the SG-Workspace ONE UEM Device Related \[sn_vmwoneuem_integ_device_related\] table are populated by collected data:{#cmdb-workspaceone-classes__table_v4l_bxp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Device ID | device_id |
| Device Compliance State | compliance_state |
| Device Ownership | device_ownership |
| User Email | user_email |
| User Name | user_name |
[ ]

{#cmdb-workspaceone-classes__table_v4l_bxp_k5b}

## Software \[cmdb_ci_spkg\] {#cmdb-workspaceone-classes__section_sp2_lck_bgc}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data:{#cmdb-workspaceone-classes__table_rxw_gxp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Name | name |
| Version | version |
[ ]

{#cmdb-workspaceone-classes__table_rxw_gxp_k5b}{#cmdb-workspaceone-classes__table_zjt_wyp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 5. Relationship created for Software]

{#cmdb-workspaceone-classes__table_zjt_wyp_k5b}

## Software Instance \[cmdb_software_instance\] {#cmdb-workspaceone-classes__section_j1b_jck_bgc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data:{#cmdb-workspaceone-classes__table_c3q_kxp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Installed on | installed_on |
[ ]

{#cmdb-workspaceone-classes__table_c3q_kxp_k5b}{#cmdb-workspaceone-classes__table_ktg_bzp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Hardware \[cmdb_ci_hardware\] |
[Table 6. Relationship created for Software Instance]

{#cmdb-workspaceone-classes__table_ktg_bzp_k5b}