--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Observability - New Relic # Service Graph Connector for Observability - New Relic {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Observability - New Relic The Service Graph Connector for Observability - New Relic enables ServiceNow customers to ingest Configuration Management Database (CMDB) data from New Relic via REST APIs. This integration facilitates pushing events from New Relic into ServiceNow Event Management for enhanced visibility and operational insights. It supports various ServiceNow versions including Xanadu, Yokohama, and Zurich, and was last tested with New Relic on July 1, 2025. Show full answer Show less ## Configuring the Connector Customers use the SGC Central view within the Service Graph Workspace or CMDB Workspace to install and configure the connector. This centralized interface manages the entire lifecycle of connections, including creation, editing, monitoring, and debugging. It is recommended to configure connections exclusively through SGC Central, as the guided setup method is deprecated. ## Monitoring and Management The Integration Commons for CMDB app provides a dashboard to monitor the status, processing results, and errors of all installed integrations. Users can filter metrics by integration, time period, or specific runs, enabling comprehensive monitoring of New Relic integrations through the CMDB Integrations Dashboard. ## Data Mapping and Processing Data collected from New Relic is mapped and transformed into ServiceNow CMDB Configuration Item (CI) classes using the Robust Transform Engine (RTE) and inserted into the CMDB with the Identification and Reconciliation Engine (IRE). The connector supports multiple New Relic data sources such as Applications, Application Services, Disks, Hosts, and Networks. Data is initially loaded into staging tables and subsequently populated into target CMDB tables including Application, Application Service, Disk, IP Address, Network Adapter, Running Process, Server, and Software-related tables. Software Asset Management (SAM) application presence determines specific software tables used. ## Customization and System Properties The system property **snnewrelicinteg.alertsforunmatchedci.enabled** controls whether events without matching CMDB CI classes are ingested. By default, this is set to **false** ; setting it to **true** enables ingestion of unmatched events, allowing customers to capture a broader range of New Relic events. ## Practical Benefits for ServiceNow Customers * Seamless integration of New Relic observability data into the ServiceNow CMDB, enhancing configuration accuracy and operational awareness. * Centralized management of connector lifecycle and monitoring through SGC Central and the CMDB Integrations Dashboard. * Automated mapping and reconciliation of New Relic data to ServiceNow CI classes, reducing manual effort and improving data quality. * Configurable ingestion of unmatched events for comprehensive event management coverage. * Support for multiple New Relic versions and ServiceNow releases, ensuring compatibility with existing environments. Use the Service Graph Connector for Observability - New Relic to ingest CMDB data from a New Relic installation using REST APIs. Push events from New Relic into ServiceNow with Event Management. ## Request apps on the Store {#sgc-cmdb-integration-new-relic__id_lz5_rv1_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#sgc-cmdb-integration-new-relic__inline-send-to-store} ## Supported versions {#sgc-cmdb-integration-new-relic__section_yds_dww_prb} * New Relic version: Last tested on July 01, 2025 * Supported ServiceNow versions: * Xanadu * Yokohama * Zurich {#sgc-cmdb-integration-new-relic__ul_wcy_zrq_wtb} {#sgc-cmdb-integration-new-relic__ul_vhw_rrq_wtb} ## Configuring a connection for the connector {#sgc-cmdb-integration-new-relic__section_fvd_vn2_cgc} Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to install the connector and configure the connection. The view enables you to install and discover connectors and to manage the full life cycle of creating, editing, monitoring, and debugging connections. For instructions, see [Configure Service Graph Connector for Observability - New Relic using SGC Central](https://www.servicenow.com/docs/xkBAhCVNcVOsXfdXf74P3g "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Observability - New Relic for pulling in New Relic project data into the CMDB."). Important: Unless there are configuration issues, use SGC Central to configure the connection. The guided setup method for configuration is being deprecated. ## CMDB integrations dashboard {#sgc-cmdb-integration-new-relic__section_anq_fww_prb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Observability New Relic integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/6UR2b9oa6teU8Ntvkupjzg#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#sgc-cmdb-integration-new-relic__section_j24_gww_prb} Data from the New Relic data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE). The following data sources are included for New Relic: * SG-New Relic Application Services * SG-New Relic Applications * SG-New Relic Disks * SG-New Relic Hosts * SG_New Relic Networks {#sgc-cmdb-integration-new-relic__ul_kj1_n25_4wb} When you complete setting up the connection, you can configure the integration to periodically pull data from the New Relic application. The data is loaded into the following staging tables: * SG-New Relic Applications \[sn_newrelic_integ_sg_new_relic_applications\] * SG-New Relic Application Services \[sn_newrelic_integ_application_services\] * SG-New Relic Disks \[sn_newrelic_integ_disks\] * SG-New Relic Hosts \[sn_newrelic_integ_hosts\] * SG_New Relic Networks \[sn_newrelic_integ_networks\] {#sgc-cmdb-integration-new-relic__ul_ycs_v2c_pwb} The data is then inserted into the following target tables: * Application \[cmdb_ci_appl\] * Application service \[cmdb_ci_service_calculated\] * Disk \[cmdb_ci_disk\] * IP Address\[cmdb_ci_ip_address\] * Network Adapter \[cmdb_ci_network_adapter\] * Running Process \[cmdb_running_process\] * Server \[cmdb_ci_server\] * Software Installation \[cmdb_sam_sw_install\] (If the Software Asset Management (SAM) application is installed.) * Software Instance \[cmdb_software_instance\] (If the SAM application is not installed.) * Software \[cmdb_ci_spkg\] (If the SAM application is not installed.) {#sgc-cmdb-integration-new-relic__ul_nvn_w2c_pwb} For more information on where data is saved when pulling data from New Relic, see [CMDB classes targeted in Service Graph Connector for Observability - New Relic](https://www.servicenow.com/docs/2T_CRfz~Hs_435hkj3y0Xw "When you complete setting up the connection, you can configure the integration to periodically pull data from New Relic. The data is saved in tables that extend from the Configuration item [cmdb_ci] table."). You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/MvUnD_GHFcty25xoT_q32Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. ## System property {#sgc-cmdb-integration-new-relic__section_isj_2t2_cgc} The sn_newrelic_integ.alerts_for_unmatched_ci.enabled system property determines whether to ingest events that don't have a matching CMDB CI class. Set the value of this system property to true to ingest unmatched events. The default value is false. **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/fk0ID7vBvYSz3Nsp9W_hnA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")