Configure air gap solution for Service Graph Connector for SolarWinds in a ServiceNow instance

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the air gap solution for the Service Graph Connector for SolarWinds in your ServiceNow instance after you finish the configuration in your high-secure and low-secure servers.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Definition > Plugins, and download the ServiceNow IntegrationHub Action Step – PowerShell plugin.
    2. Navigate to All > Service Graph Connectors > SolarWinds > Setup > Add Multiple Instances > Add Another Connection.
    3. Select the Add Another Connection task, and then select Configure.
    4. In the Select Data Source Type section, select Airgap Data Sources, and then select Add Connection.
    5. Fill in the fields on the Create Connection form.
      Table 1. Create Connection form
      Field Description
      Connection Name Display name for the connection.
      MID Server Name of the MID Server that you deployed in your low-secure server.

      You can obtain the sys_id of the MID Server from the ecc_agent table.
      Parent Directory Path of the SolarWinds directory where the data is stored in your low-secure server.

      See Configure air gap solution for Service Graph Connector for SolarWinds in a low-secure server.
      Archive Data After Retrieval Option to archive data after retrieval.
      Archive Path [Optional] Folder where the data is to be archived if the Archive Data After Retrieval check box is selected.
    6. Select Create Connection.