Data mapping for Service Graph Connector for Observability - Dynatrace SaaS

  • Release version: Australia
  • Updated June 3, 2026
  • 1 minute to read

    • Data from the Dynatrace data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace.

    Important:
    The Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.
    The following table lists the data sources, the staging tables, and the target tables as CMDB CI classes for Dynatrace.
    Table 1. Data mapping for Dynatrace
    Data source Staging table Target tables Notes
    SGO-Dynatrace SaaS Frontend SGO-Dynatrace SaaS Frontend [sn_dynatrace_saas_sgo_dynatrace_saas_frontend] Calculated Application Service -
    SGO-Dynatrace SaaS Host SGO-Dynatrace SaaS Host [sn_dynatrace_saas_sgo_dynatrace_saas_host] Computer

    IP Address

    Serial Number

    Key Value

    When the Software Asset Management (SAM) application isn't installed:

    When the SAM application is installed: Software Installation

    		 Host classification: Depending on the operating system (OS), data is imported into the Linux Server [cmdb_ci_linux_server], Windows Server [cmdb_ci_win_server], AIX Server [cmdb_ci_aix_server], or Solaris Server [cmdb_ci_solaris_server] classes. For other OS types, the data is imported into the Computer [cmdb_ci_computer] class.
    SGO-Dynatrace SaaS Processes SGO-Dynatrace SaaS Processes [sn_dynatrace_saas_sgo_dynatrace_saas_processes] Application The target table is populated using Application Dependency Mapping (ADM). ADM classifies the processes based on the attributes in the Process Classification [discovery_classy_proc] table. To learn about process classification, see Discovery classifiers.
    SGO-Dynatrace SaaS Service SGO-Dynatrace SaaS Service [sn_dynatrace_saas_sgo_dynatrace_saas_service] Calculated Application Service -

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.