---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Data mapping

# Data mapping for Service Graph Connector for Dynatrace SaaS {#ariaid-title1}

* Release version: Australia
* 
* Updated July 7, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Data from the Dynatrace data sources is mapped and transformed into the ServiceNow
CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow
CMDB using the Identification and Reconciliation Engine (IRE).
When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace.  
Important:  
The Service Graph Connector for Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.  
The following table lists the data sources, the staging tables, and the target tables as CMDB CI classes for Service Graph Connector for Dynatrace SaaS.{#sgc-data-mapping-dynatrace-saas__table_data_mapping__entry__4}

| Data source | Staging table | Target tables | Notes |
|-|-|-|-|
| SGO-Dynatrace SaaS Frontend | SGO-Dynatrace SaaS Frontend \[sn_dynatrace_saas_sgo_dynatrace_saas_frontend\] | [Calculated Application Service](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_cmdb_ci_service_calculated) | - |
| SGO-Dynatrace SaaS Host | SGO-Dynatrace SaaS Host \[sn_dynatrace_saas_sgo_dynatrace_saas_host\] | [Computer](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_cmdb_ci_computer) [IP Address](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_cmdb_ci_ip_address) [Serial Number](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_qvc_tcy_ljc) [Key Value](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_xm2_pcy_ljc) When the Software Asset Management (SAM) application isn't installed: * [Software](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_cmdb_ci_spkg) * [Software Instance](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_efr_5by_ljc) When the SAM application is installed: [Software Installation](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_twk_sfj_njc) | Host classification: Depending on the operating system (OS), data is imported into the Linux Server \[cmdb_ci_linux_server\], Windows Server \[cmdb_ci_win_server\], AIX Server \[cmdb_ci_aix_server\], or Solaris Server \[cmdb_ci_solaris_server\] classes. For other OS types, the data is imported into the Computer \[cmdb_ci_computer\] class. |
| SGO-Dynatrace SaaS Processes | SGO-Dynatrace SaaS Processes \[sn_dynatrace_saas_sgo_dynatrace_saas_processes\] | [Application](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_qld_fgj_njc) | The target table is populated using Application Dependency Mapping (ADM). ADM classifies the processes based on the attributes in the Process Classification \[discovery_classy_proc\] table. To learn about process classification, see [Discovery classifiers](https://www.servicenow.com/docs/access?context=discovery-classifiers&version=australia&pubname=australia-it-operations-management&ft:locale=en-US). |
| SGO-Dynatrace SaaS Service | SGO-Dynatrace SaaS Service \[sn_dynatrace_saas_sgo_dynatrace_saas_service\] | [Calculated Application Service](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_cmdb_ci_service_calculated) | - |
| SGO-Dynatrace Classic Migration Cleanup | SGO-Dynatrace Classic Migration Cleanup \[sn_dynatrace_saas_sgo_dynatrace_classic_migration_cleanup\] | [Application](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_qld_fgj_njc) | One-time cleanup of stale process CIs (after migration) originally ingested by the Dynatrace Classic connector (SGO-Dynatrace).​ See [dynatrace_classic_connection_alias_sys_id connection property](https://www.servicenow.com/docs/lLj_Q6alsropM3tKNCvHnQ#sgc-dynatrace-saas-properties__row_rkx_j33_vjc). |
| SGO-Dynatrace SaaS CI Retirement | SGO-Dynatrace SaaS CI Retirement \[sn_dynatrace_saas_sgo_dynatrace_saas_ci_retirement\] | [Application](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg#sgc-dynatrace-saas-classes__section_qld_fgj_njc) | Automatically retire stale CIs that aren't seen for a configurable threshold. See [ci_retirement_threshold_days connection property](https://www.servicenow.com/docs/lLj_Q6alsropM3tKNCvHnQ#sgc-dynatrace-saas-properties__row_kyc_xh3_vjc). |
[Table 1. Data mapping for Dynatrace SaaS]

{#sgc-data-mapping-dynatrace-saas__table_data_mapping}

You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/_zqPaqbG5vaxHRfrZ6bq7Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information.