---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Target CMDB classes

# CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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## Summary of CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS

The Service Graph Connector for Observability - Dynatrace SaaS integrates Dynatrace SaaS (3rd-generation) platform data into the ServiceNow CMDB by leveraging DQL-based APIs and the Grail architecture.
This integration allows periodic data imports from Dynatrace into tables extending the Configuration Item \[cmdbci\] table, enabling a comprehensive view of your IT environment within ServiceNow.
Note that this connector is specifically designed for Dynatrace SaaS; for managed or legacy Dynatrace environments, a different connector should be used.
Show full answer Show less  

## Key CMDB Classes and Attributes Populated

The integration populates several CMDB classes with detailed attributes and defines relationships among them to reflect the operational environment accurately:

* **Application \[cmdbciappl\]** : Attributes such as name, version, operational status, installation directory, running process commands, and configuration files are populated. Relationships include *Runs on::Runs* with Computer \[cmdbcicomputer\], and references to Key Value \[cmdbkeyvalue\].
* **Calculated Application Service \[cmdbciservicecalculated\]**: Attributes like correlation ID, metadata, discovery timestamps, operational status, service type, and populator status are updated. Relationships include dependencies on Configuration Item \[cmdbci\], applications, and computers.
* **Computer \[cmdbcicomputer\]**: Populated attributes cover hardware and OS details such as CPU count, manufacturer, model, OS version, RAM, MAC address, and serial number. Relationships include owning IP Address \[cmdbciipaddress\] and references to Key Value \[cmdbkeyvalue\].
* **IP Address \[cmdbciipaddress\]**: Attributes include IP address, IP version, and name.
* **Key Value \[cmdbkeyvalue\]**: Stores key and value pairs related to other CIs.
* **Serial Number \[cmdbserialnumber\]**: Includes serial number details, type, and validity, with references to Computers and Software.
* **Software \[cmdbcispkg\]** (when SAM is not installed): Attributes include key, name, and version, referencing Software Instance.
* **Software Installation \[cmdbsamswinstall\]** (when SAM is installed): Attributes such as discovery source, display name, installed on, last scanned, publisher, and version. It references Servers.
* **Software Instance \[cmdbsoftwareinstance\]** (when SAM is not installed): Attributes include installation location and name, referencing Computers.

## Practical Benefits for ServiceNow Customers

By using this connector, ServiceNow customers gain an automated, accurate, and up-to-date representation of their application, service, computer, network, and software assets within the CMDB. This enables better visibility into dependencies and relationships, supports impact analysis, and enhances operational decision-making. The integration facilitates alignment between Dynatrace monitoring data and ServiceNow CMDB records, improving observability and IT service management workflows.  
When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item \[cmdb_ci\] table.
Important:  
The Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.

## Application \[cmdb_ci_appl\] {#sgc-dynatrace-saas-classes__section_qld_fgj_njc}

The following attributes in the Application \[cmdb_ci_appl\] table are populated by collected data.
{#sgc-dynatrace-saas-classes__table_v5n_fgj_njc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Class | sys_class_name |
| Configuration file | config_file |
| Installation directory | install_directory |
| Name | name |
| Operational status | operational_status |
| Running process command | running_process_command |
| Running process key parameters | running_process key parameters |
| Version | version |
[ ]

{#sgc-dynatrace-saas-classes__table_v5n_fgj_njc} {#sgc-dynatrace-saas-classes__table_sbv_fgj_njc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Application \[cmdb_ci_appl\] | Runs on::Runs | Computer \[cmdb_ci_computer\] |
| Application \[cmdb_ci_appl\] | Reference | Key value \[cmdb_key_value\] |
[Table 1. Relationships created for Application]

{#sgc-dynatrace-saas-classes__table_sbv_fgj_njc}  
Note:  
Based on the Discovery Process Classifications list, the tables that extend the Application \[cmdb_ci_appl\] table are populated by the SGO-Dynatrace SaaS Processes \[sn_dynatrace_saas_sgo_dynatrace_saas_processes\] data source.

## Calculated Application Service \[cmdb_ci_service_calculated\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_service_calculated}

The following attributes in the Calculated Application Service \[cmdb_ci_service_calculated\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_service_calculated_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Correlation ID | correlation_id |
| Hide from dashboard | hide_from_dashboard |
| Metadata | metadata |
| Most recent discovery | last_discovered |
| Name | name |
| Operational status | operational_status |
| Service Populator | service_populator |
| Service Populator Status | populator_status |
| Service Type | type |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_service_calculated_attrs}{#sgc-dynatrace-saas-classes__table_b23_gby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Calculated Application Service \[cmdb_ci_service_calculated\] | Depends on::Used by | Configuration Item \[cmdb_ci\] |
| Calculated Application Service \[cmdb_ci_service_calculated\] | Runs on::Runs | Application \[cmdb_ci_appl\] |
[Table 2. Relationships created for Calculated Application Service]

{#sgc-dynatrace-saas-classes__table_b23_gby_ljc}

## Computer \[cmdb_ci_computer\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_computer}

The following attributes in the Computer \[cmdb_ci_computer\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_computer_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Class | sys_class_name |
| CPU count | cpu_count |
| CPU name | cpu_name |
| DNS Domain | dns_domain |
| Fully qualified domain name | fqdn |
| Is Virtual | virtual |
| MAC Address | mac_address |
| Manufacturer | manufacturer |
| Model ID | model_id |
| Most recent discovery | last_discovered |
| Name | name |
| Operating System | os |
| OS Version | os_version |
| RAM (MB) | ram |
| Serial number | serial_number |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_computer_attrs}{#sgc-dynatrace-saas-classes__table_irp_kby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Computer \[cmdb_ci_computer\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Computer \[cmdb_ci_computer\] | Reference | Key Value \[cmdb_key_value\] |
[Table 3. Relationships created for Computer]

{#sgc-dynatrace-saas-classes__table_irp_kby_ljc}

## IP Address \[cmdb_ci_ip_address\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_ip_address}

The following attributes in the IP Address \[cmdb_ci_ip_address\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_ip_address_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| IP Address | ip_address |
| IP version | ip_version |
| Name | name |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_ip_address_attrs}

## Key Value \[cmdb_key_value\] {#sgc-dynatrace-saas-classes__section_xm2_pcy_ljc}

The following attributes in the Key Value \[cmdb_key_value\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_zfk_5cy_ljc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Value | value |
[ ]

{#sgc-dynatrace-saas-classes__table_zfk_5cy_ljc}

## Serial Number \[cmdb_serial_number\] {#sgc-dynatrace-saas-classes__section_qvc_tcy_ljc}

The following attributes in the Serial Number \[cmdb_serial_number\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_ikc_5cy_ljc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Serial Number | serial_number |
| Serial Number Type | serial_number_type |
| Valid | valid |
[ ]

{#sgc-dynatrace-saas-classes__table_ikc_5cy_ljc}{#sgc-dynatrace-saas-classes__table_azg_2dy_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Serial Number \[cmdb_serial_number\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 4. Relationship created for Serial Number]

{#sgc-dynatrace-saas-classes__table_azg_2dy_ljc}

## Software \[cmdb_ci_spkg\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_spkg}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data when the Software Asset Management (SAM) application isn't installed.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_spkg_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Name | name |
| Version | version |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_spkg_attrs}{#sgc-dynatrace-saas-classes__table_ftr_qby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 5. Relationship created for Software]

{#sgc-dynatrace-saas-classes__table_ftr_qby_ljc}

## Software Installation \[cmdb_sam_sw_install\] {#sgc-dynatrace-saas-classes__section_twk_sfj_njc}

The following attributes in the Software Installation \[cmdb_sam_sw_install\] table are populated by collected data when the SAM application is installed.{#sgc-dynatrace-saas-classes__table_pht_sfj_njc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Discovery source | discovery_source |
| Display name | display_name |
| Installed on | installed_on |
| Last scanned | last_scanned |
| Publisher | publisher |
| Version | version |
[ ]

{#sgc-dynatrace-saas-classes__table_pht_sfj_njc}{#sgc-dynatrace-saas-classes__table_fqy_sfj_njc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Installation \[cmdb_sam_sw_install\] | Reference | Server \[cmdb_ci_server\] |
[Table 6. Relationship created for Software Installation]

{#sgc-dynatrace-saas-classes__table_fqy_sfj_njc}

## Software Instance \[cmdb_software_instance\] {#sgc-dynatrace-saas-classes__section_efr_5by_ljc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data when the SAM application isn't installed.{#sgc-dynatrace-saas-classes__table_fwx_5by_ljc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Installed on | installed_on |
| Name | name |
[ ]

{#sgc-dynatrace-saas-classes__table_fwx_5by_ljc}{#sgc-dynatrace-saas-classes__table_xsc_vby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 7. Relationship created for Software Instance]

{#sgc-dynatrace-saas-classes__table_xsc_vby_ljc}