CMDB classes targeted in Service Graph Connector for Dynatrace SaaS

  • Release version: Australia
  • Updated July 7, 2026
  • 3 minutes to read
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    Summary of CMDB classes targeted in Service Graph Connector for Dynatrace SaaS

    The Service Graph Connector for Dynatrace SaaS integrates Dynatrace SaaS (3rd-generation) platform data into the ServiceNow CMDB by periodically pulling data through DQL-based APIs leveraging the Grail architecture. This connector targets specific CMDB classes that extend from the base Configuration item [cmdbci] table, enabling customers to enrich their CMDB with detailed application, service, computer, software, and related configuration data sourced from Dynatrace. It is important to note that this connector is specifically designed for Dynatrace SaaS environments; customers using Dynatrace managed (self-hosted) or legacy SaaS should use the Service Graph Connector for Observability - Dynatrace instead.

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    Key CMDB Classes and Attributes Populated

    • Application [cmdbciappl]: Populates attributes such as configuration file, installation directory, operational status, running process details, and version. It establishes relationships indicating that applications run on computers and reference key values.
    • Calculated Application Service [cmdbciservicecalculated]: Captures correlation IDs, discovery metadata, operational status, and service populator information. It models dependencies on configuration items and relationships to applications and computers.
    • Computer [cmdbcicomputer]: Includes hardware and OS details like CPU count, DNS domain, MAC address, manufacturer, model, RAM, serial number, and discovery timestamps. Computers own IP addresses and reference key values.
    • IP Address [cmdbciipaddress]: Stores IP addresses, IP versions, and names, linked to owning computers.
    • Key Value [cmdbkeyvalue]: Holds key-value pairs used by other configuration items.
    • Serial Number [cmdbserialnumber]: Contains serial number data linked to computers and software.
    • Software [cmdbcispkg]: When Software Asset Management (SAM) is not installed, software attributes like key, name, and version are populated. Software references software instances.
    • Software Installation [cmdbsamswinstall]: When SAM is installed, this table captures discovery source, display name, installation details, scanning timestamps, publisher, and version, referencing servers and software instances.
    • Software Instance [cmdbsoftwareinstance]: Populates installation location and name when SAM is not installed, referencing computers.

    Practical Benefits for ServiceNow Customers

    By leveraging this connector, customers can:

    • Automatically synchronize detailed and accurate Dynatrace SaaS environment data into their CMDB, improving configuration item completeness and reliability.
    • Obtain enhanced visibility of applications, services, hardware, network addresses, and software assets within their IT environment.
    • Establish critical relationships between CIs such as applications running on computers and service dependencies, aiding impact analysis and service mapping.
    • Support operational processes including discovery, service monitoring, and asset management by maintaining up-to-date CI data sourced directly from Dynatrace SaaS.

    This integration enables a more robust and dynamically updated CMDB, critical for effective IT service management and operational intelligence.

    When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Important:
    The Service Graph Connector for Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.

    Application [cmdb_ci_appl]

    The following attributes in the Application [cmdb_ci_appl] table are populated by collected data.

    Attribute label Attribute name
    Class sys_class_name
    Configuration file config_file
    Installation directory install_directory
    Name name
    Operational status operational_status
    Running process command running_process_command
    Running process key parameters running_process key parameters
    Version version
    Table 1. Relationships created for Application
    Parent class Relationship type Child class
    Application [cmdb_ci_appl] Runs on::Runs Computer [cmdb_ci_computer]
    Application [cmdb_ci_appl] Reference Key value [cmdb_key_value]
    Note:
    Based on the Discovery Process Classifications list, the tables that extend the Application [cmdb_ci_appl] table are populated by the SGO-Dynatrace SaaS Processes [sn_dynatrace_saas_sgo_dynatrace_saas_processes] data source.

    Calculated Application Service [cmdb_ci_service_calculated]

    The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data.
    Attribute label Attribute name
    Correlation ID correlation_id
    Hide from dashboard hide_from_dashboard
    Metadata metadata
    Most recent discovery last_discovered
    Name name
    Operational status operational_status
    Service Populator service_populator
    Service Populator Status populator_status
    Service Type type
    Table 2. Relationships created for Calculated Application Service
    Parent class Relationship type Child class
    Calculated Application Service [cmdb_ci_service_calculated] Depends on::Used by Configuration Item [cmdb_ci]
    Calculated Application Service [cmdb_ci_service_calculated] Runs on::Runs Application [cmdb_ci_appl]

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data.
    Attribute label Attribute name
    Class sys_class_name
    CPU count cpu_count
    CPU name cpu_name
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Is Virtual virtual
    MAC Address mac_address
    Manufacturer manufacturer
    Model ID model_id
    Most recent discovery last_discovered
    Name name
    Operating System os
    OS Version os_version
    RAM (MB) ram
    Serial number serial_number
    Table 3. Relationships created for Computer
    Parent class Relationship type Child class
    Computer [cmdb_ci_computer] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Computer [cmdb_ci_computer] Reference Key Value [cmdb_key_value]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data.
    Attribute label Attribute name
    IP Address ip_address
    IP version ip_version
    Name name

    Key Value [cmdb_key_value]

    The following attributes in the Key Value [cmdb_key_value] table are populated by collected data.
    Attribute label Attribute name
    Key key
    Value value

    Serial Number [cmdb_serial_number]

    The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data.
    Attribute label Attribute name
    Serial Number serial_number
    Serial Number Type serial_number_type
    Valid valid
    Table 4. Relationship created for Serial Number
    Parent class Relationship type Child class
    Serial Number [cmdb_serial_number] Reference Computer [cmdb_ci_computer]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data when the Software Asset Management (SAM) application isn't installed.
    Attribute label Attribute name
    Key key
    Name name
    Version version
    Table 5. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Installation [cmdb_sam_sw_install]

    The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data when the SAM application is installed.
    Attribute label Attribute name
    Discovery source discovery_source
    Display name display_name
    Installed on installed_on
    Last scanned last_scanned
    Publisher publisher
    Version version
    Table 6. Relationship created for Software Installation
    Parent class Relationship type Child class
    Software Installation [cmdb_sam_sw_install] Reference Server [cmdb_ci_server]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data when the SAM application isn't installed.
    Attribute label Attribute name
    Installed on installed_on
    Name name
    Table 7. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Computer [cmdb_ci_computer]