---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activate Task Communications Management

# Activate Task Communications Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Task Communications Management plugin (com.snc.task_communication_management) is activated when you activate the Incident Communications Management plugin (com.snc.iam) or the Incident Management - Major Incident Management plugin (com.snc.incident.mim). This plugin includes demo data and activates related plugins if they are not already active.

## Before you begin

Role required: admin

## About this task

Task Communications Management activates these related plugins if they are not already active.{#activate-tcm-plugin__table_gy1_jjl_2db__entry__2}

| Plugin | Description |
|-|-|
| Contact Management \[com.snc.contact_management\] | The Contact Management plugin manages the connections between users or groups and other resources in the system. |
| Targeted Communications \[com.sn_publications\] | The Targeted Communications plugin provides a way to publish and send out newsletter like articles to targeted internal or external customers. |
[Table 1. Plugins for Task Communications Management]

{#activate-tcm-plugin__table_gy1_jjl_2db}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-tcm-plugin__find-plugins-cmd}
{#activate-tcm-plugin__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-tcm-plugin__p_cb1_nfg_h1c}
   {#activate-tcm-plugin__find-plugin-cmd}
{#activate-tcm-plugin__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). {#activate-tcm-plugin__activate-plugin}
{#activate-tcm-plugin__activate-plugin}{#activate-tcm-plugin__steps_rfx_bf1_2t}
* **[Components installed with Task Communications Management](https://www.servicenow.com/docs/t7Dg6bnhTdAGpSTK5uoOFg)**   
  Several types of components are installed with the Task Communications Management plugin, including tables and user roles.

**Related tasks**   

* [Install Collaboration Services for Task Communications Management](https://www.servicenow.com/docs/CimkX0~FCUQzGntRakM36Q "Install the Collaboration Services for Task Communications Management plugin (sn_tcm_collab_hook) from ServiceNow Store to get the Slack functionality.")  
**Related topics**   

* [List of plugins (Brazil)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US)

*[\>]: and then