--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Explore # Unified Map {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Unified Map The Unified Map feature in ServiceNow offers a graphical, hierarchical visualization of the Configuration Management Database (CMDB), displaying Configuration Items (CIs) and their interconnections. It integrates capabilities from Dependency Views and Service Mapping to provide a comprehensive map experience. Unified Map is included in both Service Graph Workspace and CMDB Workspace, helping users understand CI relationships and impacts effectively. Show full answer Show less This visualization aids in assessing the impact of changes to specific CIs by showing connected CIs through various relationships, supporting processes such as Change Management, Incident Management, and Event Management. When Service Mapping is active, the map also illustrates service instance compositions, allowing users to view all CIs belonging to a particular service instance. ## Accessing Unified Map * Navigate via All \> Service Graph Workspace \> Unified Map * Navigate via All \> CMDB Workspace \> Unified Map * Use "Use Unified Map" in the Recommended tools section within Service Graph Workspace * Use "Unified Map" in Quick Links within CMDB Workspace * From any operational CI form, select "Open Map" to center the map on that CI (administrators can configure which operational statuses enable this) Full-screen viewing is available by selecting the Unpin All icon. ## Key Features * **Map Display:** Visualizes CIs as nodes and connections as relationships or references, indicating dependencies, ownership, and more. Solid lines indicate relationships with arrowheads showing dependency direction; dashed lines indicate references. Multiple relationships between two CIs are shown with badges. * **Content Controls:** Users can specify the home node, define the number of relationship levels shown, and apply filters by layer count, CI class, relationship type, discovery source, location, and ownership. Filters can hide or dim irrelevant CIs for focused analysis. * **Timeline:** Shows related incidents, problems, and changes over time for selected CIs, enabling visualization of change history and its impact on CMDB topology. * **Map Editor:** Allows addition or removal of CIs and updates to CI relationships directly on the map, supporting CMDB maintenance. * **Toolbox:** Controls visual aspects such as zoom and layout mode, and enables exporting the map view as a PDF. * **Contextual Side Panel:** Includes multiple panels to provide detailed information on the selected CI: * Overview: Summary of all associated CIs and connections * Attributes: Lists CI or relationship attributes like location and operational status * Service Instances: Displays details of mapped application services (requires Service Mapping) * Related Items: Shows related incidents, problems, and changes * Changes: Lists lifecycle and operational state changes with timeline integration * **Mini-map Navigator:** Facilitates zooming and panning to areas of interest on the map. ## Benefits for ServiceNow Customers Unified Map provides a unified, interactive visualization of your CMDB data and service topology, enabling faster impact analysis, improved change risk assessment, and enhanced operational insight. By integrating with key ITSM processes and Service Mapping, it helps streamline incident and event management by clearly showing service compositions and CI relationships. The feature supports CMDB accuracy through direct map editing and offers flexible filtering and timeline views to tailor analysis to specific operational needs. The Unified Map feature displays a graphical hierarchical map of the CMDB --- CIs and the connections between them. Unified Map combines some of the capabilities of Dependency Views and of Service Mapping into a single map experience. ## Unified Map {#cmdb-workspace-unified-map__section_whz_4m1_sbc} Unified Map is included in Service Graph Workspace and CMDB Workspace. Nodes on the map represent CIs in the CMDB and lines represent connections between CIs (relationships, references, and other kinds of connection). The relationships help you, for example, to assess the impact of a change to a selected node by showing CIs that are connected to it through relationships. Products such as [Change Management](https://www.servicenow.com/docs/access?context=c_ITILChangeManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US), [Incident Management](https://www.servicenow.com/docs/access?context=c_IncidentManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US), and [Event Management](https://www.servicenow.com/docs/access?context=c_EM&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) benefit from such information. When the Service Mapping application is active, the map also shows the composition of service instances --- useful with products such as [Event Management](https://www.servicenow.com/docs/access?context=c_EM&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) and [Incident Management](https://www.servicenow.com/docs/access?context=c_IncidentManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US). For example, you can view all CIs that are members of the 'Revenue App' service instance. You can review historical changes and then, for example, filter the CIs so that only application CIs appear on the map. ## Opening a map {#cmdb-workspace-unified-map__id_tvw_th2_kfc} Use any of the following methods to open Unified Map: * Navigate to AllService Graph WorkspaceUnified Map. * Navigate to AllCMDB WorkspaceUnified Map. * While working in the Service Graph Workspace, select Use Unified Map to view CI relationships in the Recommended tools section. * While working in the CMDB Workspace, select Unified Map in the Quick Links section. * On a CI form for any CI in an operational state, select Open Map to open a map with the CI as the home node. Note: An admin can specify additional operational status values for this option. For more information, see [Configure CIs to appear based on life cycle stage value](https://www.servicenow.com/docs/wokFl7xfL2Zz1nwTkBcWHw "By default, only CIs for which Life cycle stage is Operational or empty appear on maps. You can configure the map to display CIs with other Life cycle stage values. These are general settings that only sn_cmdb_admin can configure."). {#cmdb-workspace-unified-map__ul_u5c_hsv_qwb} Tip: To view a map in full-screen mode, select the Unpin All icon. ## Work areas on the map {#cmdb-workspace-unified-map__section_gjr_hyx_qbc} A: Map : The map displays specified CIs (nodes) and their connections (CI relationships, references, and endpoint chains). In the example, the CRM CI is the home node and the connections represent relationships with other CIs. Select any node to view details like related service instances, change history, and so on. For more information, see [Controlling Unified Map contents and appearance](https://www.servicenow.com/docs/wIduvnVx~T~GixUsNuzhFg "Manipulating the contents and layout of a map can greatly assist with envisioning and optimizing your CMDB. You can control which elements appear on the map, isolate and analyze relationships between CIs, and simplify the map to isolate issues."). : Two CIs might be connected by one or more relationships (stored in the CI Relationship \[cmdb_rel_ci\] table). For example, two CIs might be connected by the Runs On::Runs, Depends On::Discovered From, and by the Owned By::Owns relationships. * A solid line indicates a relationship. The arrowhead indicates the dependent node. * A dashed line indicates a reference. * A badge on a line indicates the number of relationships between the CIs. {#cmdb-workspace-unified-map__ul_ykz_nxx_42c} B: Content controls : * Home node search box: Search for and select the home node --- the node to focus on (CRM in the image). For more information, see [Controlling Unified Map contents and appearance](https://www.servicenow.com/docs/wIduvnVx~T~GixUsNuzhFg "Manipulating the contents and layout of a map can greatly assist with envisioning and optimizing your CMDB. You can control which elements appear on the map, isolate and analyze relationships between CIs, and simplify the map to isolate issues."). * Levels: Specify the number of CI relationship levels that should appear on the map. * Filters ![](): Customize the map to focus on the CIs that you want to work on by filtering out (hiding) irrelevant CIs. You can filter by layer count, CI class, relationship type, discovery source, location, and CI ownership. Select the view icon ![]() to hide or show filtered CIs as dimmed view-only nodes. For more information, see [Use filters to specify which nodes should appear on a map](https://www.servicenow.com/docs/WxQoNLVhOwXlekejykMUHQ "Customize the map to focus on the CIs that you want to work on by filtering out (hiding) irrelevant CIs. You can filter by layer count, CI class, relationship type, discovery source, location, and CI ownership."). * Reload map ![](): Reload the map after making changes. * Timeline ![](): The timeline indicates related items like incidents, problems, and changes over a specified period of time for the selected CI. You can use the timeline to visualize the history of changes to a CI and how they affect the topology of the CMDB. For more information, see [Viewing related items on the Unified Map timeline](https://www.servicenow.com/docs/kf1BELbMxbSNNEorSIhPvg "The timeline indicates related items like incidents, problems, and changes over a specified period of time for the selected CI. You can use the timeline to visualize the history of changes to a CI and how they affect the topology of the CMDB."). * Map editor ![](): Use the map editor to add CIs to (show) or remove (hide) CIs from the map and to update relationships in the CMDB. For more information, see [Editing maps in Unified Map](https://www.servicenow.com/docs/FOdzIsxJ0bgGV2waXlWZ0g "While you work in the map editor, you can add a CI to the map and remove (hide) a CI from the map. Removing a CI node from a map deletes the records of the CI relationships, but does not delete the CI record from the CMDB. You can also add, modify, and delete CI relationships in the CMDB.") {#cmdb-workspace-unified-map__ul_vxr_jpr_rbc} C: Toolbox : * Use the toolbox to control visual aspects of the map such as zoom level or layout mode. For more information, see [Controlling Unified Map contents and appearance](https://www.servicenow.com/docs/wIduvnVx~T~GixUsNuzhFg "Manipulating the contents and layout of a map can greatly assist with envisioning and optimizing your CMDB. You can control which elements appear on the map, isolate and analyze relationships between CIs, and simplify the map to isolate issues."). * In the toolbox, select the Export map icon ![]() to save the current appearance of the map as a PDF document on your local drive. {#cmdb-workspace-unified-map__ul_jjd_nzm_y2c} D: Contextual side panel : * The Overview panel (![]()) displays summary data for all CIs that are associated with the home node --- counts and types of CIs and connections, discovery sources, and so on. For more information, see [View a summary of map contents on the Overview panel](https://www.servicenow.com/docs/OgRnDQ4BkYX6lfmPrVoFuA "The Overview panel displays summary data for items on the map that are associated with the home node — counts and types of CIs and connections, discovery sources, and so on."). * The Attributes panel (![]()) lists attributes like location and operational status for the selected CI or relationship. For more information, see [View the attributes of a CI or a relationship](https://www.servicenow.com/docs/2~qq7r7SEysnbpTD~HKzrQ "Open the Attributes panel in Unified Map to view attributes like location and life cycle stage for a CI or a relationship."). * The Service instances panel (![]()) lists details of mapped application services (service instances) associated with the selected CI. The Service Mapping application generates this type of map content. For more information, see [View service instances on Unified Map](https://www.servicenow.com/docs/VcWwboCh7xAcnFsFXVuF2w "For a selected CI, the Service instances panel in Unified Map lists details from the Service Mapping application for all associated service instances (formerly application services)."). * The Related items panel (![]()) shows related items such as changes, active incidents, or active problems for the selected CI. For more information, see [View related items for a CI](https://www.servicenow.com/docs/yHgf6KqQT50HEtKdgwB~Qw "Open the Related items panel in Unified Map to show all related items (typically, events such as changes, active incidents, or active problems) for the selected CI."). * The Changes panel (![]()) lists changes to the selected CI such as changes to life cycle stage or operational state. For more information, see [View historical changes for a CI](https://www.servicenow.com/docs/GHaEH6FdIYCeokhhKM8WDg "The Changes panel in Unified Map displays change details such as changes to life cycle stage or operational state for the selected CI."). Changes are also indicated on the timeline. For more information, see [Viewing related items on the Unified Map timeline](https://www.servicenow.com/docs/kf1BELbMxbSNNEorSIhPvg "The timeline indicates related items like incidents, problems, and changes over a specified period of time for the selected CI. You can use the timeline to visualize the history of changes to a CI and how they affect the topology of the CMDB."). {#cmdb-workspace-unified-map__ul_gzm_3pt_rbc} E: Mini-map navigator : Use the navigator to set the zoom level or move the view to an area of interest. Select the icon to show or hide the navigator. For more information, see [Controlling Unified Map contents and appearance](https://www.servicenow.com/docs/wIduvnVx~T~GixUsNuzhFg "Manipulating the contents and layout of a map can greatly assist with envisioning and optimizing your CMDB. You can control which elements appear on the map, isolate and analyze relationships between CIs, and simplify the map to isolate issues."). F: Timeline : The timeline indicates related items like incidents, problems, and changes over a specified period of time for the selected CI. You can use the timeline to visualize the history of changes to a CI and how they affect the topology of the CMDB. For more information, see [Viewing related items on the Unified Map timeline](https://www.servicenow.com/docs/kf1BELbMxbSNNEorSIhPvg "The timeline indicates related items like incidents, problems, and changes over a specified period of time for the selected CI. You can use the timeline to visualize the history of changes to a CI and how they affect the topology of the CMDB."). **Related concepts** * [CMDB Workspace store app](https://www.servicenow.com/docs/4UDeOF7HaPGbX5PDY1l~Rg "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.") *[\>]: and then