---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Viewing relationships

# Viewing relationships on a map {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Both mapped service instances and CIs in the cmdb_ci table appear on maps with related nodes and edges. In addition, the Service instances panel lists Service Mapping details for all associated service instances.

## Viewing mapped service instances {#um-viewing-relationships-on-a-map__section_dxx_sm1_sbc}

Service instances that are populated using Service Mapping methods are included in maps. Service Mapping provides significant information for mapped service instances (application services) \[cmdb_ci_service_discovered\] such as relationships and grouping. If Service Mapping is installed and the sn_sm_scoped_app.sa.unified_map.enabled system property is enabled, you can access Unified Map from the Service Mapping workspace. For more information, see [Access the Unified Map feature from the Service Mapping
Workspace](https://www.servicenow.com/docs/access?context=view-unified-map-sm-workspace&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US).

For a selected CI, the Service instances panel in Unified Map lists details from the Service Mapping application for all associated service instances (formerly application services). For more information, see [View service instances on Unified Map](https://www.servicenow.com/docs/VcWwboCh7xAcnFsFXVuF2w "For a selected CI, the Service instances panel in Unified Map lists details from the Service Mapping application for all associated service instances (formerly application services).").

If Service Mapping is not installed, only service instances that are populated by CMDB methods appear on maps. Unified Map traverses the CMDB hierarchical data both up and down using user-specified levels.

## Viewing relationships for a CI in the cmdb_ci table {#um-viewing-relationships-on-a-map__section_bsg_r5z_1kc}

Even though CIs in the cmdb_ci table don't appear in Service Mapping data, CMDB CIs relationships appear on the map. For more information, see [View cmdb_ci relationships in Unified Map](https://www.servicenow.com/docs/rZYwv30S~vYQpFnwrfeCtg "Even though CIs in the cmdb_ci table don't appear in Service Mapping data, CMDB CIs relationships appear on the map.")
**Related topics**   

* [Configuring Service Mapping](https://www.servicenow.com/docs/access?context=service-mapping-setup&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US)