View historical changes for a CI

The Changes panel in Unified Map displays change details such as changes to life cycle stage or operational state for the selected CI.

Before you begin

Role required:

• To access maps: sn_cmdb_user, sn_cmdb_editor or sn_cmdb_admin
• To access maps with operational service instances: app_service_user, and sm_user or sm_admin
• To access maps with operational and non-operational service instances: app_service_admin, and sm_user or sm_admin
• To access and view related items: itil

About this task

Changes are also indicated on the timeline. For more information, see Viewing related items on the Unified Map timeline.

Procedure

1. While working in a map, select a CI on the map and then select the Changes icon .

   All changes for the selected CI appear on the panel.

   

   • Select Show more / Show less for details on a card.

   • To flag a change as important, hold the cursor over a change and then select the Flag as important icon.

2. Perform other tasks.
   • Select another CI on the map to view its changes.
   • Select the Open filters and then select and configure any of the following filter types:
     • Post types
     • Field changes
     • Flagged
     • Filter sets
   • Select the Search icon and enter text in the Search Activity stream field to find specific changes by entering terms.
   • Select the ascending or descending sort icon to toggle between ascending or descending sort.
   • Create a filter set to supplement the existing filtering options on the Changes panel. You can save filter settings for reuse. For more information, see Create or manage a user preset.

Related concepts

• Viewing related items on the Unified Map timeline