---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View the Knowledge Health Score dashboard

# View the Knowledge Health Score dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the instance-level health score gauge on the Knowledge Management homepage and navigate to the knowledge base health view to identify content that needs attention.

## Before you begin

Role required: admin

You must enable [Enable article health score calculation](https://www.servicenow.com/docs/8ZK52RTZa_CG5oJU8cDY~Q "Activate article health score calculation so Knowledge Management assesses and displays quality scores for knowledge articles. Enabling this property activates the health score calculation engine, without which health scores aren't computed or displayed for knowledge articles.") property and [Enable article optimization recommendations](https://www.servicenow.com/docs/TlSI9pNcaMzek4u8HH0esg "Enable article optimization recommendations in ServiceNow Otto to activate AI-powered improvement suggestions for knowledge articles.") skill to view knowledge health score.

## Procedure

1. Navigate to AllKnowledgeKnowledge Center.
2. Locate the Knowledge Health Score gauge on the homepage.  
   Note:  
   The gauge displays the instance-level health score by default, which is an aggregate of all Knowledge Base scores across your instance. To check the health score for a specific Knowledge Base, apply a filter to narrow the view.
3. Select View Knowledge Base Health to open the knowledge base health view.
4. In the filter bar, select the Knowledge Base you want to review.  
   The Needs Attention section and the Articles list update to reflect the selected Knowledge Base. You can only view knowledge bases you have access to.
5. You can also select a card in the Needs Attention section to filter the Articles list to only the articles affected by that parameter.
6. Select an article from the Articles list to open it and navigate to the edit view to improve its health score.
7. Follow the recommendation displayed for each article to improve its health score.  
   For more information, see [Review and optimize articles using Article Optimization](https://www.servicenow.com/docs/0aEdtBVcbs2FA~dgCXvZLA "The Knowledge Center Article Optimization feature provides automated, actionable feedback to improve content quality, accessibility, and search engine optimization, with configurable scans to identify and fix issues.") and [Generate and edit articles using the article editor](https://www.servicenow.com/docs/ZTgJul1CVLpmuGp~r3dXQw "The Knowledge Center (KC) Article Editor delivers an intuitive experience for creating and managing content. Featuring blocks, responsive previews, and AI-powered assistance, it simplifies article design while verifying accessibility and search engine optimization compliance. Backward compatibility with existing templates guarantees a smooth transition for authors and administrators.").
8. After editing the article, select Save.  
   Note:  
   After you save the article, all Article Optimization scans run automatically. After the scans complete, the health score updates. Refresh the page after 5 to 7 seconds to see the updated score. Acting on these recommendations improves the article health score, which raises the overall knowledge base health score.

## Result

The Knowledge base health view displays the health scores for the selected Knowledge Base, the finding cards with affected article counts, and the list of articles with their individual health scores.
**Related tasks**   

* [Enable article health score calculation](https://www.servicenow.com/docs/8ZK52RTZa_CG5oJU8cDY~Q "Activate article health score calculation so Knowledge Management assesses and displays quality scores for knowledge articles. Enabling this property activates the health score calculation engine, without which health scores aren't computed or displayed for knowledge articles.")
* [Enable article optimization recommendations](https://www.servicenow.com/docs/TlSI9pNcaMzek4u8HH0esg "Enable article optimization recommendations in ServiceNow Otto to activate AI-powered improvement suggestions for knowledge articles.")
* [View article optimization analysis](https://www.servicenow.com/docs/rOqawjNYhSWXrjUtEF4d_A "Learn how to navigate to Article optimization in Knowledge Center.")
* [Generate and edit articles using the article editor](https://www.servicenow.com/docs/ZTgJul1CVLpmuGp~r3dXQw "The Knowledge Center (KC) Article Editor delivers an intuitive experience for creating and managing content. Featuring blocks, responsive previews, and AI-powered assistance, it simplifies article design while verifying accessibility and search engine optimization compliance. Backward compatibility with existing templates guarantees a smooth transition for authors and administrators.")
* [Review and optimize articles using Article Optimization](https://www.servicenow.com/docs/0aEdtBVcbs2FA~dgCXvZLA "The Knowledge Center Article Optimization feature provides automated, actionable feedback to improve content quality, accessibility, and search engine optimization, with configurable scans to identify and fix issues.")

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