---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# SLA Percentage Timer workflow activity

# SLA Percentage Timer workflow activity {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The SLA Percentage Timer activity pauses the workflow for a duration equal to a percentage of an SLA.{#r_SLAPercentageTimer__wf-SLA-timer-activity-shortdesc}
A workflow must run on the Task SLA table to use this activity.  
Note:  
Timer activities run as the System user because the system scheduler advances the workflow.

## Results

{#r_SLAPercentageTimer__table_ojx_gjd_lq__entry__2}

| Result | Description |
|-|-|
| Complete | The activity successfully reached the specified duration |
| Cancelled | The activity or workflow was canceled before the timer reached the specified duration |
[Table 1. SLA Percentage Timer activity results]

{#r_SLAPercentageTimer__table_ojx_gjd_lq}

## Input variables

Input variables determine the initial behavior of the activity.
{#r_SLAPercentageTimer__table_q1w_kjp_yr__entry__2}

| Field | Description |
|-|-|
| Percentage | The duration to pause the workflow for, as a percentage of the current SLA |
[Table 2. SLA Percentage Timer activity input variables]

{#r_SLAPercentageTimer__table_q1w_kjp_yr}

## States

The activity state tells the workflow engine what to do with the activity.
{#r_SLAPercentageTimer__table_mbq_njp_yr__entry__2}

| State | Description |
|-|-|
| Executing | The activity is in this state very briefly while initializing, after which it immediately changes to Waiting. |
| Waiting | The workflow engine waits until the SLA reaches the specified percentage. The engine then transitions the workflow to the next activity. |
| Finished | The activity finished running. See the result value for the outcome of the activity. |
| Cancelled | This activity, or the workflow that contains this activity, was canceled. |
| Error | A JavaScript error occurred. Review the logs for error details. |
[Table 3. SLA Percentage Timer states]

{#r_SLAPercentageTimer__table_mbq_njp_yr}