---
sourceDocument: Brazil Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# ServiceNow Otto for APO

# ServiceNow Otto for Accounts Payable Operations (APO) {#ariaid-title1}

Rversion finale: Brazil  
Mis à jour 10 sept. 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes de lecture  
ServiceNow Otto for APO uses generative AI to help AP fulfillers summarize cases, extract invoice data, and map PO lines.

## Get started {#now-assist-apo__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn more about ServiceNow Otto for APO](https://www.servicenow.com/docs/WQTxYiGrw01kUnRE8GTD0g "ServiceNow Otto for Accounts Payable Operations (APO) provides AP fulfillers with generative AI skills to summarize invoice cases, extract invoice data, map purchase order lines, and generate inquiry resolutions.") | [ConfigureConfigure the ServiceNow Otto for APO application to get started](https://www.servicenow.com/docs/BWg9czR6qmIeWDse6aGTOg "Configure ServiceNow Otto for Accounts Payable Operations so that AP fulfillers can use generative AI skills in the Source-to-Pay Workspace and in Core UI.") | [UseUse the generative AI capabilities that are offered by ServiceNow Otto for APO](https://www.servicenow.com/docs/NqK3bypOI_CVQz0iPT51NQ "ServiceNow Otto for Accounts Payable Operations (APO) helps accounts payable specialists and agents summarize invoice case details, completed actions, and pending tasks.") |
[ ]

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Important :  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-apo__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-apo__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-apo__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
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## Troubleshoot and get help {#now-assist-apo__cf-app-landing-get-help}

* [Ask questions and explore other resources for Accounts Payable Operations in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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## AI limitations {#now-assist-apo__section_d3t_5j4_ybc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-apo__p_kv2_nfg_h1c}

## Data processing {#now-assist-apo__section_kft_5j4_ybc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-apo__p_lv2_nfg_h1c}

## Data collection {#now-assist-apo__section_v4x_rrb_fdc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Accounts Payable fulfillers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-apo__p_ov2_nfg_h1c}

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-apo__p_pv2_nfg_h1c}