---
sourceDocument: Brazil Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# ServiceNow Otto for APO

# ServiceNow Otto for Accounts Payable Operations (APO) {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Accounts Payable Operations (APO)

ServiceNow Otto for Accounts Payable Operations (APO) leverages generative AI to assist accounts payable fulfillers in summarizing cases, extracting invoice data, and mapping purchase order lines.
This solution is designed to streamline and enhance the efficiency of accounts payable processes by automating data handling tasks.
Show full answer Show less  

## Configuration and Usage

To start using ServiceNow Otto for APO, customers must configure the application within their ServiceNow instance. Once configured, users can utilize the generative AI capabilities to improve data processing in accounts payable workflows.

## Availability and Restrictions

* Not all AI model providers or features are available for customers with in-country SKUs or in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted deployments.
* Some AI capabilities are region-specific or unavailable in regulated markets, with updates expected in future releases.
* Customers should review the Now Support Knowledge Base articles for current availability information.

## AI Limitations and Responsibilities

The application uses AI and machine learning, which may produce outputs that are not always accurate or complete. ServiceNow advises customers to:

* Test and evaluate AI outputs carefully for accuracy and appropriateness.
* Maintain human oversight and avoid relying solely on AI for critical decisions, especially in sensitive domains such as healthcare, finance, legal, employment, security, or infrastructure.
* Comply with ServiceNow's AI Acceptable Use Policy.

## Data Processing and Privacy

* Data processed by the application is transferred from customer instances to centralized ServiceNow environments, which may be located in different data center regions or third-party cloud providers like Microsoft Azure.
* Data handling follows ServiceNow's internal policies and compliance standards.
* Inputs, outputs, and user edits related to this application are collected by ServiceNow to improve AI technologies, with an option for users to opt out of future data collection.

## Support Resources

* Customers can seek assistance through the ServiceNow Community, Known Error Portal, and Customer Service and Support channels.  
ServiceNow Otto for APO uses generative AI to help AP fulfillers summarize cases, extract invoice data, and map PO lines.

## Get started {#now-assist-apo__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn more about ServiceNow Otto for APO](https://www.servicenow.com/docs/WQTxYiGrw01kUnRE8GTD0g "ServiceNow Otto for Accounts Payable Operations (APO) provides AP fulfillers with generative AI skills to summarize invoice cases, extract invoice data, map purchase order lines, and generate inquiry resolutions.") | [ConfigureConfigure the ServiceNow Otto for APO application to get started](https://www.servicenow.com/docs/BWg9czR6qmIeWDse6aGTOg "Configure ServiceNow Otto for Accounts Payable Operations so that AP fulfillers can use generative AI skills in the Source-to-Pay Workspace and in Core UI.") | [UseUse the generative AI capabilities that are offered by ServiceNow Otto for APO](https://www.servicenow.com/docs/NqK3bypOI_CVQz0iPT51NQ "ServiceNow Otto for Accounts Payable Operations (APO) helps accounts payable specialists and agents summarize invoice case details, completed actions, and pending tasks.") |
[ ]

{#now-assist-apo__table_yd4_xmc_wcc}  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-apo__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-apo__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-apo__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-apo__ul_j3b_4vd_wcc}

## Troubleshoot and get help {#now-assist-apo__cf-app-landing-get-help}

* [Ask questions and explore other resources for Accounts Payable Operations in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
{#now-assist-apo__ul_d24_xmc_wcc}

## AI limitations {#now-assist-apo__section_d3t_5j4_ybc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-apo__p_kv2_nfg_h1c}

## Data processing {#now-assist-apo__section_kft_5j4_ybc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-apo__p_lv2_nfg_h1c}

## Data collection {#now-assist-apo__section_v4x_rrb_fdc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Accounts Payable fulfillers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-apo__p_ov2_nfg_h1c}

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-apo__p_pv2_nfg_h1c}