---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Use AI agents in ServiceNow Otto for Accounts Payable Operations (APO)

# Use AI agents in ServiceNow Otto for Accounts Payable Operations (APO) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use AI agents to resolve invoice inquiries and recommend business owners for Non-PO invoices and credit memos.  
{#using-apo-ai-agents__table_rsx_cfq_dfc__entry__2}

| Available AI agents | Description |
|-|-|
| Inquiry resolution provider | Automates responses to high-volume, repetitive invoice inquiries that were raised by suppliers. It also reduces the workload of the AP agents. |
| Recommend invoice owner | When a Missing or invalid business owner exception occurs, the AI agent identifies the missing business owner through semantic matching or by creating tasks. |
[Table 1. Available AI agents for Accounts Payable Operations]

{#using-apo-ai-agents__table_rsx_cfq_dfc}

The AI agents run autonomously. For more information about the AI agents, see [AI Agent Studio (legacy)](https://www.servicenow.com/docs/access?context=na-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Important:  
By default, all agentic workflows and AI agent records are read-only.

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
**Related tasks**   

* [Case resolution using inquiry resolution provider](https://www.servicenow.com/docs/uJ2cKVh7MSBVvvqi0aDXDw "Use the AI agent to automatically extract invoice details and generate case resolutions, then review and confirm the resolution to close the inquiry case.")