---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Work on an invoice exception

# Work on an invoice exception {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Analyze the invoice exceptions, create exception tasks, and assign them to the relevant individuals to resolve the invoice exceptions.

## Before you begin

Role required: sn_ap_apm.accounts_payable_specialist or sn_ap_apm.admin

## About this task

For a description of the field values and information about the available tabs on the invoice exception form, see [Invoice exception form](https://www.servicenow.com/docs/AY09RzUQXz0kH~Bpit_xGQ "Field descriptions for the Invoice Exception form, organized by section, for reviewing and resolving invoice exceptions."). For details about the available tabs for an exception task, see [Invoice task form tabs](https://www.servicenow.com/docs/bJL9ifi0pUML0yZsBXX9~A "Descriptions of the tabs on the Invoice task form and the information each tab contains for invoice tasks.").

## Procedure

1. Navigate to AllAccounts Payable OperationsAccounts Payable Workspace.
2. Select the list icon (![List icon]()).
3. Do one of the following:  
   {#work-invoice-exception-case__table_crv_zwr_2wb__entry__2}

   | To | Do this |
   |-|-|
   | View exceptions from the List page | 1. Do one of the following: * Navigate to ListsMy WorkInvoice exceptions. * Navigate to ListsAll WorkInvoice exceptions. {#work-invoice-exception-case__ul_ctb_kyr_2wb} 2. Select the link to the invoice exception under the Number column to open the exception and view its details. {#work-invoice-exception-case__ol_a1c_hyr_2wb} |
   | View exceptions from an invoice processing case | 1. Do one of the following: * Navigate to ListsMy WorkMy open invoice processing cases. * Navigate to ListsAll WorkAll open invoice processing cases. {#work-invoice-exception-case__ul_swz_xxr_2wb} 2. Open an invoice processing case that contains exceptions. Note: If an invoice processing case contains exceptions, the following message is shown at the top of the case: Invoice has one or more exceptions. Resolve all issues in "Invoice exceptions" to continue processing. 3. Select the Invoice Exceptions tab. 4. Select the link to the invoice exception under the Number column to open the exception and view its details. {#work-invoice-exception-case__ol_npd_sxr_2wb} |
   [Table 1. View exception options]

   {#work-invoice-exception-case__table_crv_zwr_2wb}
4. Either work on the invoice exception yourself or create an exception task to assign it to a user or an assignment group to resolve the invoice exception.  
   For more information, see [Create an exception task for an invoice exception](https://www.servicenow.com/docs/TDqSPZdTKGzO0bHEglUGgw "Create an exception task to assign it to a user or an assignment group to resolve the invoice exception.").  
   After all the invoice exception tasks are completed, the status of the invoice updates to No exceptions found. The invoice processing case remains in the Work in progress state.
5. To view all the invoice exceptions tasks and the exception tasks that are assigned to you, do the following:  
   1. Navigate to AllAccounts Payable OperationsAccounts Payable Workspace.
   2. Select the list icon (![List icon]()).
   3. Do one of the following:
      * Navigate to ListsMy WorkOpen tasks.
      * Navigate to ListsAll WorkAll open tasks.
      {#work-invoice-exception-case__ul_abm_gtl_vvb}
   {#work-invoice-exception-case__ol_rcm_ctl_vvb}
* **[Create an exception task for an invoice exception](https://www.servicenow.com/docs/TDqSPZdTKGzO0bHEglUGgw)**   
  Create an exception task to assign it to a user or an assignment group to resolve the invoice exception.
* **[Mark an exception task as complete from Employee Center](https://www.servicenow.com/docs/rRp4tk49R8JuBqifTTEv4w)**   
  Mark an assigned invoice exception task as complete from Employee Center when you have finished working on the task.
* **[Edit a purchase for an Insufficient Funds invoice exception](https://www.servicenow.com/docs/a46I6heBsuXFEk9jQtkfvQ)**   
  Edit a purchase to resolve invoice exceptions of type Insufficient Funds (Amount variance) and Insufficient Funds (Quantity variance).
* **[Resolve unverified sender source exception](https://www.servicenow.com/docs/eCrlzNEqdmHtduKbOjK8rQ)**   
  Review an unverified sender source exception in APO and resolve it by adding the sender as a supplier contact or rejecting the invoice.
* **[Confirm receipt of your order from Employee Center](https://www.servicenow.com/docs/brnux8YkfT8rhKtRsJQxIA)**   
  Confirm the receipt of the ordered items so that the payment is made to the supplier.
* **[Bypass an invoice exception](https://www.servicenow.com/docs/5K~HA_pLyRVEr9GMRZ3Jkg)**   
  Bypass an invoice exception if you find that it is not applicable to the invoice.

*[\>]: and then