Now Assist for Purchase Order Management (POM)
Summarize
Summary of Now Assist for Purchase Order Management (POM)
Now Assist for Purchase Order Management (POM) is a ServiceNow application designed to streamline the handling of purchase order exceptions. It converts unstructured emails from suppliers into a prioritized list of exceptions and provides a conversation-like interface to help users efficiently address and resolve these issues.
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Key Features
- Email Processing: Automatically transforms supplier email messages into actionable purchase order exceptions.
- Prioritization: Organizes exceptions by priority to help focus on the most critical issues first.
- Conversational Interface: Uses an agentic workflow to provide an interactive experience for managing and mitigating exceptions.
- Configuration and Use: Customers can configure the application to their needs and leverage workflows to optimize purchase order management.
Important Considerations
- AI model availability varies by region and data center compliance standards (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments).
- Some AI features and models may be restricted or unavailable based on geographic or regulatory constraints.
- ServiceNow advises customers to monitor updates on AI model availability for their specific regions or compliance requirements.
AI Usage and Limitations
The application uses artificial intelligence and machine learning, which may not always provide fully accurate or complete results. Customers are responsible for validating AI outputs, employing human oversight, and avoiding sole reliance on AI for critical decisions, especially in sensitive areas such as healthcare, finance, legal, or security.
Users must comply with ServiceNow’s AI Acceptable Use Policy and remain aware that this policy may be updated over time.
Data Processing and Privacy
Data entered into the application is transferred from the customer’s ServiceNow instance to centralized ServiceNow environments, which may be hosted in different geographic regions or third-party cloud providers like Microsoft Azure. Data handling follows ServiceNow’s internal policies and compliance standards.
ServiceNow collects data inputs, outputs, and user edits from this application to improve AI models and technologies. Customers have the option to opt out of data collection at any time.
Support and Troubleshooting
- Access ServiceNow Community forums focused on AI and Intelligence.
- Search the Known Error Portal for relevant error articles.
- Contact ServiceNow Customer Service and Support for assistance.
Use the ServiceNow® Now Assist for Purchase Order Management (POM) application to convert unstructured email messages from the supplier’s inbox into a prioritized list of exceptions, and leverage a conversation-like experience to mitigate purchase order exceptions.
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Configure |
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.