---
sourceDocument: Brazil Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# ServiceNow Otto for POM

# ServiceNow Otto for Purchase Order Management (POM) {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Purchase Order Management (POM)

ServiceNow Otto for Purchase Order Management (POM) is an AI-powered application designed to automate the creation of purchase order exceptions and confirmations.
It provides a conversational experience to help mitigate purchase order issues efficiently.
This solution streamlines purchase order workflows by leveraging agentic workflows within the ServiceNow platform.
Show full answer Show less  

## Configuration and Use

To get started, customers need to configure the ServiceNow Otto for POM application appropriately. Once configured, users can utilize its intelligent workflows to manage purchase orders more effectively, reducing manual intervention and enhancing operational efficiency.

## Availability and Limitations

* Not all AI model providers or features are available for customers with in-country SKUs or those operating in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances.
* Some AI capabilities are region-specific and may not be accessible in regulated markets.
* Customers should regularly check for updates on model provider availability and feature access in future releases.

## AI Considerations and Responsibilities

The application uses artificial intelligence and machine learning, which may not always deliver fully accurate or complete results. ServiceNow advises customers to:

* Test and evaluate AI outputs for accuracy and appropriateness in their specific use cases.
* Maintain human oversight and avoid relying solely on AI-generated information for critical decisions, especially in sensitive domains like healthcare, finance, legal, employment, security, or infrastructure.
* Comply with ServiceNow's AI Acceptable Use Policy throughout the application's deployment.

## Data Processing and Privacy

* Data processed by the application is transferred from individual ServiceNow instances to centralized environments, potentially located in different geographic regions or third-party cloud providers such as Microsoft Azure.
* ServiceNow manages data according to strict internal policies and compliance standards.
* ServiceNow collects inputs and outputs from the application to improve AI models and products, with customers having the option to opt out of future data collection as documented in the Now Assist Opt-Out resources.

## Support and Troubleshooting

Customers can access assistance through the ServiceNow Community focused on AI and Intelligence, search the Known Error Portal for related issues, or contact Customer Service and Support for personalized help.  
Use ServiceNow Otto for Purchase Order Management (POM) to automatically create purchase order exceptions or confirmations, and for a conversation-like experience to mitigate purchase order exceptions.

## Get started {#now-assist-for-purch-order-magmt__section_mp1_m34_ybc}

|-|-|-|
| [ExploreLearn more about ServiceNow Otto for POM](https://www.servicenow.com/docs/czcbEbmnRpnwBfidprCK6Q "With ServiceNow Otto for POM, you can use generative AI to support purchase order management tasks. You can convert unstructured supplier emails into a prioritized list of exceptions and use a conversation-like experience to mitigate purchase order exceptions.") | [ConfigureConfigure the ServiceNow Otto for POM application to get started](https://www.servicenow.com/docs/lzdlRfmybwiKK~EMdyqndg "If you have the admin role, you can configure the ServiceNow Otto for Purchase Order Management (POM) application so that an operational buyer or a supplier can use the generative AI skills in Purchase Order Management.") | [UseUse agentic workflows in ServiceNow Otto for POM](https://www.servicenow.com/docs/xUiYDjc8OsqPpYzRK6NwNg "Use agentic workflows in ServiceNow Otto for Purchase Order Management (POM) to track and resolve anomalies or irregularities in the purchase order (PO) execution process.") |
[ ]

{#now-assist-for-purch-order-magmt__table_iht_hgl_5yb}  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-purch-order-magmt__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-purch-order-magmt__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-purch-order-magmt__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-for-purch-order-magmt__ul_j3b_4vd_wcc}

## Troubleshoot and get help {#now-assist-for-purch-order-magmt__section_nht_hgl_5yb}

* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case)
{#now-assist-for-purch-order-magmt__ul_oht_hgl_5yb}

## AI limitations {#now-assist-for-purch-order-magmt__section_d3t_5j4_ybc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-purch-order-magmt__p_kv2_nfg_h1c}

## Data processing {#now-assist-for-purch-order-magmt__section_kft_5j4_ybc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-purch-order-magmt__p_lv2_nfg_h1c}

## Data collection {#now-assist-for-purch-order-magmt__section_yqw_zg1_2cc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-for-purch-order-magmt__p_ov2_nfg_h1c}

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-for-purch-order-magmt__p_pv2_nfg_h1c}