--- sourceDocument: Australia Finance and Supply Chain sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations Release : - australia ft:locale : - en-US ft:publication_title : - Australia Finance and Supply Chain ft:clusterId : - stpop bundleId : - stpop workflow : - Employee --- # ServiceNow Otto for SPO # ServiceNow Otto for Sourcing and Procurement Operations (SPO) {#ariaid-title1} * Release version: Australia * * Updated July 28, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Sourcing and Procurement Operations (SPO) ServiceNow Otto for Sourcing and Procurement Operations (SPO) provides conversational AI assistance to streamline procurement tasks. Key functionalities include summarizing records, drafting emails, categorizing purchases, analyzing supplier messages, submitting requests, and document processing. Show full answer Show less ## Key Features * **Generative AI Capabilities:** Utilize AI for various procurement tasks. * **Agent Workflows:** Leverage agentic workflows to enhance efficiency in procurement operations. * **Configuration Options:** Configure the application to suit specific operational needs. * **Data Processing:** Data is transferred to a centralized ServiceNow environment, potentially involving third-party cloud providers. * **Data Collection:** Inputs and outputs are collected to improve ServiceNow technologies, with an opt-out option available for customers. ## Key Outcomes By implementing ServiceNow Otto for SPO, customers can expect improved efficiency in procurement tasks, better communication with suppliers, and a streamlined process for managing procurement requests. However, customers should note that AI outputs may require human oversight to ensure accuracy and appropriateness for critical decision-making areas. ServiceNow Otto for Sourcing and Procurement Operations (SPO) provides conversational AI assistance for procurement tasks. You can summarize records, draft emails, categorize purchases, analyze supplier messages, submit requests through conversation, and upload documents for processing. ## Get started {#now-assist-spo__section_mp1_m34_ybc} |-|-|-| | [ExploreLearn more about ServiceNow Otto for SPO](https://www.servicenow.com/docs/veBUnaX10vK5cDTDAIDh9g "ServiceNow Otto for Sourcing and Procurement Operations (SPO) is an application that adds generative AI capabilities to the Source-to-Pay Workspace to help requesters and procurement teams work more efficiently.") | [ConfigureConfigure the ServiceNow Otto for SPO application to get started](https://www.servicenow.com/docs/qKgqQOKfeGfrBDxA7q~X6A "Configure the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application so that your requesters, procurement specialists, and sourcing managers can use the generative AI skills in Source-to-Pay Workspace, Shopping Hub, and Core UI.") | [UseUse generative AI capabilities offered by ServiceNow Otto for SPO](https://www.servicenow.com/docs/sP2C8mu7uVzWUtZ9IqeD6A "ServiceNow Otto for SPO is an AI assistant for procurement and sourcing tasks. You can access it through Shopping Hub, Virtual Agent chat, and Source-to-Pay Workspace.") | | [Use Sourcing and Procurement Operations AI agent collectionUse agentic workflows in ServiceNow Otto for SPO](https://www.servicenow.com/docs/RHD3j2udxqT9MJcWVCZtaQ "Use agentic workflows in ServiceNow Otto for Sourcing and Procurement Operations (SPO) to streamline procurement through intelligent product recommendations, guided checkout, off-catalog purchasing, and access to detailed product information. These workflows also assist with procurement-related inquiries and help you track associated records efficiently.") | | | [ ] {#now-assist-spo__table_iht_hgl_5yb} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-spo__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-spo__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-spo__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-spo__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-spo__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#now-assist-spo__ul_oht_hgl_5yb} ## AI limitations {#now-assist-spo__section_d3t_5j4_ybc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-spo__p_kv2_nfg_h1c} ## Data processing {#now-assist-spo__section_kft_5j4_ybc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-spo__p_lv2_nfg_h1c} ## Data collection {#now-assist-spo__section_yqw_zg1_2cc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-spo__p_ov2_nfg_h1c} For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-spo__p_pv2_nfg_h1c}