---
sourceDocument: Brazil Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Purchase requisition line questions

# Purchase requisition line-level questions in Shopping Hub {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Purchase requisition line-level questions in Shopping Hub

Purchase requisition line-level questions in Shopping Hub enable procurement administrators to capture detailed, product-specific information during the checkout process.
This capability improves data accuracy and supports flexible purchase requisition workflows by ensuring that essential information is collected upfront.
Show full answer Show less  

## Key Features

* **Role and Plugin Requirements:** Configuration requires the `snshop.procurementadministrator` role and the Shopping Hub plugin (`snspenduib`).
* **Configurable Questions:** Additional questions can be created at the product, product model, or product category level and appear during checkout.
* **Mandatory Fields:** Shoppers must complete mandatory line-level questions before submitting purchase requisitions, preventing incomplete requests.
* **User Experience:** If mandatory fields are incomplete, shoppers receive prompts to fill them. Edits to submitted responses require creating a case or posting messages for fulfillers.
* **Visibility for Fulfillers:** Fulfillers can view and update line-level question responses in the Variables section of the purchase requisition line (PRL) record within the ServiceNow AI Platform and the Source-to-Pay Workspace. Updates are allowed until the purchase order line (POL) reaches the Ordered state, and become editable again in the Revision state.
* **ERP Integration Consideration:** The Variables field is not included by default in the Outbound Order staging table and must be added for ERP integration.
* **Additional Display:** Purchase requisition line-level information is also accessible on the Purchase details page under My purchases in Shopping Hub.

## Practical Benefits

This functionality reduces back-and-forth communication among requesters, fulfillers, and suppliers by capturing all necessary product details during the initial request. It helps streamline procurement workflows, improves accuracy, and supports better tracking of requisition details throughout the purchase lifecycle.  
Line-level questions let procurement admins capture product-specific information during checkout, improving data accuracy and enabling flexible purchase requisition workflows.

## Key benefits {#prl-question-shoppinghub__section_dyz_4sl_3hc}

Capture essential information during request intake to minimize back-and-forth communication between the requester, fulfiller, and supplier.

## How to configure {#prl-question-shoppinghub__section_f2y_psl_3hc}

Role required: sn_shop.procurement_administrator

Plugin required: Shopping Hub (sn_spend_uib)

For more information about creating configurable, line-level questions for shoppers, see [Configure line-level questions in ShoppingHub](https://www.servicenow.com/docs/~a1L5~uqjkyzk3C6xc~LTQ "Create configurable, line-level questions for shoppers to provide the information needed to complete the purchase during the checkout process in Shopping Hub. These questions are defined in Catalog Builder and specific to certain products or product categories.").

## How it works {#prl-question-shoppinghub__section_nzp_rsl_3hc}

Learn how shoppers can access and enter additional product information at the line level when creating or reviewing purchase requisitions.

The additional information or questions added in the record producer for a specific product, product model, or product category appear during checkout in Shopping Hub.

If the questions are configured as mandatory, selectingAdd to cart or Request to buy expands the Additional information section, where you must provide your responses. You can submit the
purchase only after answering all mandatory purchase requisition line-level questions for the selected product.  
Figure 1. Additional Information section in Shopping Hub  
Note:  
Edits to additional questions require shoppers to create a case for a fulfiller to update the responses. Shoppers can also request updates by posting a message in the purchase's activity stream.

If you select Add to cart or Request to buy without completing mandatory fields in the Additional Information section, a message prompts you to fill them first.  
Figure 2. Fill mandatory fields message in Additional Information section  
After a purchase requisition is created for your request, the fulfiller can view the additional information in the Variables section of the purchase requisition line record in the ServiceNow AI Platform.  
Note:  
The Variables input field is not available by default in the Outbound Order \[sn_spend_intg_outbound_purchase_order\] staging table. To integrate with an ERP system, you must add the Variables field.  
Figure 3. Variables section of a PRL record in ServiceNow AI Platform  
Additionally, the fulfiller can view this information on the Details tab of the purchase requisition line record in the Source-to-Pay Workspace.  
Note:  
Fulfillers can update the response in the Variables section on the PRL record. The fulfiller can modify responses until the POL moves to the Ordered state. When the POL is in Revision state, the Variables section becomes editable again.  
Figure 4. Details tab of a PRL record in Source-to-Pay Workspace  
Note:  
Fulfillers can update the response in the Variables section on the PRL record's Details tab in the Source-to-Pay Workspace. The fulfiller can modify responses until the POL moves to the Ordered state. When the POL is in Revision state, the Variables section becomes editable again.

The additional information also appears on the Purchase details page under My purchases in Shopping Hub.  
Figure 5. Purchase details page in My purchases