---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Purchase requisition line questions

# Purchase requisition line-level questions in Shopping Hub {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Purchase requisition line-level questions in Shopping Hub

Line-level questions in Shopping Hub enable procurement administrators to capture product-specific details during the checkout process, enhancing data accuracy and supporting flexible purchase requisition workflows.
This feature minimizes communication delays among requesters, fulfillers, and suppliers by collecting essential information upfront.
Show full answer Show less  

## Key Features

* **Role and Plugin Requirements:** Configuration requires the `snshop.procurementadministrator` role and the Shopping Hub plugin (`snspenduib`).
* **Question Configuration:** Administrators can create configurable, mandatory or optional line-level questions tied to specific products, models, or categories that shoppers must answer during checkout.
* **Mandatory Responses:** Shoppers must complete all mandatory questions before adding items to the cart or submitting a purchase requisition, enforced by prompts in the Additional Information section.
* **Editing Responses:** Shoppers cannot directly edit answers after submission; they must request changes via a case or the purchase's activity stream message.
* **Fulfillment Visibility and Editing:** Fulfillers can view line-level answers in the Variables section of the purchase requisition line record in the ServiceNow AI Platform and on the Details tab in the Source-to-Pay Workspace.
* **Response Updates by Fulfillers:** Fulfillers can modify responses until the purchase order line (POL) reaches the Ordered state. When in Revision state, the Variables section becomes editable again.
* **ERP Integration:** To synchronize line-level responses with ERP systems, the Variables field must be added to the Outbound Order staging table, as it is not included by default.
* **Visibility for Requesters:** Additional information is accessible to shoppers on the Purchase details page under My purchases in Shopping Hub.

## Practical Benefits for ServiceNow Customers

* Improves procurement process efficiency by capturing detailed product information at the point of request.
* Reduces delays and errors caused by incomplete or missing purchase requisition data.
* Provides clear visibility and control for fulfillers to manage and update product-specific details within the procurement lifecycle.
* Supports integration with external ERP systems to maintain consistency of purchase order information.  
Line-level questions let procurement admins capture product-specific information during checkout, improving data accuracy and enabling flexible purchase requisition workflows.

## Key benefits {#prl-question-shoppinghub__section_dyz_4sl_3hc}

Capture essential information during request intake to minimize back-and-forth communication between the requester, fulfiller, and supplier.

## How to configure {#prl-question-shoppinghub__section_f2y_psl_3hc}

Role required: sn_shop.procurement_administrator

Plugin required: Shopping Hub (sn_spend_uib)

For more information about creating configurable, line-level questions for shoppers, see [Configure line-level questions in ShoppingHub](https://www.servicenow.com/docs/zK2gwNKZlVwhR9RvG8IZng "Create configurable, line-level questions for shoppers to provide the information needed to complete the purchase during the checkout process in Shopping Hub. These questions are defined in Catalog Builder and specific to certain products or product categories.").

## How it works {#prl-question-shoppinghub__section_nzp_rsl_3hc}

Learn how shoppers can access and enter additional product information at the line level when creating or reviewing purchase requisitions.

The additional information or questions added in the record producer for a specific product, product model, or product category appear during checkout in Shopping Hub.

If the questions are configured as mandatory, selectingAdd to cart or Request to buy expands the Additional information section, where you must provide your responses. You can submit the
purchase only after answering all mandatory purchase requisition line-level questions for the selected product.  
Figure 1. Additional Information section in Shopping Hub  
Note:  
Edits to additional questions require shoppers to create a case for a fulfiller to update the responses. Shoppers can also request updates by posting a message in the purchase's activity stream.

If you select Add to cart or Request to buy without completing mandatory fields in the Additional Information section, a message prompts you to fill them first.  
Figure 2. Fill mandatory fields message in Additional Information section  
After a purchase requisition is created for your request, the fulfiller can view the additional information in the Variables section of the purchase requisition line record in the ServiceNow AI Platform.  
Note:  
The Variables input field is not available by default in the Outbound Order \[sn_spend_intg_outbound_purchase_order\] staging table. To integrate with an ERP system, you must add the Variables field.  
Figure 3. Variables section of a PRL record in ServiceNow AI Platform  
Additionally, the fulfiller can view this information on the Details tab of the purchase requisition line record in the Source-to-Pay Workspace.  
Note:  
Fulfillers can update the response in the Variables section on the PRL record. The fulfiller can modify responses until the POL moves to the Ordered state. When the POL is in Revision state, the Variables section becomes editable again.  
Figure 4. Details tab of a PRL record in Source-to-Pay Workspace  
Note:  
Fulfillers can update the response in the Variables section on the PRL record's Details tab in the Source-to-Pay Workspace. The fulfiller can modify responses until the POL moves to the Ordered state. When the POL is in Revision state, the Variables section becomes editable again.

The additional information also appears on the Purchase details page under My purchases in Shopping Hub.  
Figure 5. Purchase details page in My purchases