---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Customize ServiceNow Otto to use the Virtual Agent chat

# Customize ServiceNow Otto for Supplier Lifecycle Operations (SLO) to use the Virtual Agent chat {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have the admin role, you can configure the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application so that suppliers can use the generative AI skills in Source-to-Pay Workspace and in Core UI.

## Before you begin

Role required: admin

## About this task

Use the AI Admin Hub to configure ServiceNow Otto for SLO. This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Install the ServiceNow Otto for Supplier Lifecycle Operations (SLO) plugin (com.snc.sn_supplier_gen_ai).  
   * For information about the plugin dependencies and plugin activation order, see [Supporting information for ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/NctXbMeyT5iIeq5cynmb7w "Get a quick overview of the important information that is related to the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application.").
   * For information about the installation process, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
   {#cust-now-assist-slo-va__ul_kb5_2nk_mbc}
2. Navigate to AllConversational InterfacesAssistants.
3. From the list of existing LLM Virtual Agents, select Now Assist in Virtual Agent - Supplier.
4. Review the details about Virtual Agent by selecting Overview and then selecting Save and continue to go to the next step in Guided Setup.
5. Review the selected conversational skills by selecting Now Assist skills and then selecting Save and continue to go to the next step in Guided Setup.
6. Review the selected portal by selecting Display experience and then selecting Save and continue to go to the next step in Guided Setup.
7. Review the search sources by selecting Information Sources and then selecting Save and continue to go to the next step in Guided Setup.
8. Review the branding information by selecting Branding and then selecting Save and continue to go to the next step in Guided Setup.
9. Review the structure of the chat experience by selecting Chat experience and then selecting Save and continue to go to the next step in Guided Setup.
10. Review all the details by selecting Review and then selecting Turn on.
**Related tasks**   

* [Customize a ServiceNow Otto for Supplier Lifecycle Operations (SLO) skill for Case summarization](https://www.servicenow.com/docs/2jb6O7kLbe_bkP6wpUtlPA "If you have the admin role, you can customize a ServiceNow Otto for Supplier Lifecycle Operations (SLO) skill. By customizing a skill, supplier managers can use the generative AI skills in Source-to-Pay Workspace and in Core UI.")  
**Related reference**   

* [Configure skill input for ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/1oxDc7z8OYxZPXiYyD3bhA "You can configure some of the inputs for a generative AI skill. Inputs permit you to determine how and when a skill is used.")

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