--- sourceDocument: Brazil Finance and Supply Chain sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Finance and Supply Chain ft:clusterId : - stpop bundleId : - stpop workflow : - Employee --- # ServiceNow Otto for SLO # ServiceNow Otto for Supplier Lifecycle Operations (SLO) {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Supplier Lifecycle Operations (SLO) ServiceNow Otto for Supplier Lifecycle Operations (SLO) is an AI-powered application designed to assist supplier managers through a conversational interface to address supplier-related needs efficiently. This product represents the new AI branding under ServiceNow Otto and integrates generative AI capabilities to enhance supplier lifecycle management. Show full answer Show less ## Key Features * **Conversational AI Experience:** Guides supplier managers through their tasks via an intuitive, dialogue-based interaction. * **Generative AI Integration:** Uses large language models (LLMs) such as Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS to deliver AI-driven skills and agents. * **Configurable AI Options:** Administrators can manage AI model preferences and skill-level settings through AI Control Tower and AI Admin Hub consoles. * **Support and Troubleshooting Resources:** Access to ServiceNow Community, Known Error Portal, and Customer Service for assistance. ## Important Considerations * **Availability Restrictions:** Some AI features are unavailable in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, and self-hosted instances. * **AI Limitations:** As AI-generated outputs may not always be accurate or appropriate, customers must test and review AI results carefully, especially in sensitive or high-impact domains. * **Data Processing and Privacy:** Usage of this application involves transferring data from customer instances to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, following ServiceNow's internal data policies. * **Data Collection and Opt-Out:** Inputs and outputs may be collected to improve ServiceNow AI technologies, with customers able to opt out of data collection via the Now Assist Opt-Out options. * **Compliance:** Customers are required to comply with ServiceNow's AI Acceptable Use Policy, which governs responsible AI usage. ## What Customers Can Expect By implementing ServiceNow Otto for SLO, customers can expect an enhanced, AI-driven supplier management experience that streamlines supplier interactions and supports effective decision-making. With configurable AI models and ongoing support, customers gain flexibility and guidance, while also ensuring responsible use of AI backed by governance and data privacy controls. Use the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application to guide your supplier managers through a conversation-like experience for their supplier needs. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for SLO. ## Get started {#now-assist-slo__section_mp1_m34_ybc} |-|-|-| | [Explore Learn more about ServiceNow Otto for SLO](https://www.servicenow.com/docs/MPis1yGrOfxZspoIe_selw "With the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application, supplier managers can summarize the details of supplier-related cases to keep them informed about their progress and action items.") | [ConfigureConfigure the ServiceNow Otto for SLO application to get started](https://www.servicenow.com/docs/kRyclE17tb~gGuKWFQ9S3A "Configure the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application to enable supplier managers to use generative AI skills in Source-to-Pay Workspace and Core UI.") | [UseUse generative AI capabilities that are offered by ServiceNow Otto for SLO](https://www.servicenow.com/docs/noxNP8U4WjJ3ZtCCfV2rjQ "Generate supplier-related case summaries to get a quick overview of cases, completed actions, or pending tasks. Role required: sn_slm.fulfiller or sn_slm.admin.") | [ ] {#now-assist-slo__table_iht_hgl_5yb} Important: Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases. ## Supported LLMs for ServiceNow Otto for Supplier Lifecycle Operations (SLO) {#now-assist-slo__section_blp_cvc_1gc} You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). ## Troubleshoot and get help {#now-assist-slo__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#now-assist-slo__ul_oht_hgl_5yb} ## AI limitations {#now-assist-slo__section_d3t_5j4_ybc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-slo__p_kv2_nfg_h1c} ## Data processing {#now-assist-slo__section_kft_5j4_ybc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-slo__p_lv2_nfg_h1c} ## Data collection {#now-assist-slo__section_yqw_zg1_2cc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-slo__p_ov2_nfg_h1c} For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-slo__p_pv2_nfg_h1c}